SS
Service Contract Admin
Sunrise Systems Inc
- ๐บ๐ธ United States
- On-site
- 1 day ago
- Microsoft Dynamics
- Adobe
- ERP
- CRM
- Windows
- MS Office
1 day ago
- Manages all aspects of the company's service contract functions.
- Prepares proposals, negotiates contracts and ensures that the company fulfills all obligations and conditions of contracts sold.
- Reviews, administers, and tracks service contract proposals and renewals.
- Explains service terms to customers and answers questions about contracts. Invoices, credits, and processes all service contracts in Client systems.
- Secures necessary approvals and ensures that the standard contract terms are followed.
- Escalates issues involving customer claims about service to management.
- May participate in review of customer issues and may recommend modifications to the services or terms.
- May assist with contract negotiations.
- Knowledge of Microsoft Dynamics, Office, and Adobe a plus.
- French speaking preferred, but not required.
- Process all POC IT annual service agreements, assuring timely invoices, verifying prices to purchase orders, match purchase orders and invoices, entering into ERP system.
- File and maintain all documentation for contract and invoices.
- Assist in monthly processing of invoices to assure monthly revenue targets are met.
- Achieve and maintain a positive rapport with customers in order to update them of their upcoming agreement, helping them to renew the contract and invoice them accordingly.
- Use CRM to retrieve customer and other installed base information, all work order updates, and to make changes as required.
- Collaborate with the sales and POC IT team to drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities.
- Renew POC IT service contracts and invoice customers as needed.
- Assist with the transfer of billable calls to invoice customers timely.
- Identify opportunities for combining open work to maximize efficiency of POC IT solution or tech support team based on specific criteria.
- Adhere to compliance requirements at all times.
a) Position Specific Competencies / Experience
- Ability to work a set 9 hour shift anytime between 5am aฬโฌ " 7pm
- Excellent communication skills
- Organizational capability
- Sense of urgency
- Associates Degree or equivalent with 2+ years relevant experience - OR - Bachelor's Degree or experience in billing, invoicing and contract audits.
- English
- Familiarity with standard Computer Administrative Tools (Windows, MS Office).
- Knowledge of Microsoft Dynamics, Microsoft 365, and Axapta is preferable although not required.
- Display team leadership with the ability to create and drive effective team working.
- Highly effective and demonstrated Time Management and Personal Organization.
- Proven ability to thrive in a fast paced, ever changing team environment.
- Excellent communication skills to include proven professional, conflict management and persuasion skills.
- Must possess strong problem solving skills.
- Demonstrated strong attention to detail while multi-tasking to achieve quality on-time completions of tasks.
- A can mind-set coupled with a strong sense of accountability.
- Internal - Must communicate timely and accurately with upper management and internal departments such as POC IT, Marketing, Tech Support , Field Service, Customer Service, Finance, Bids and Contracts, HR, IT.
- External - Must create and maintain strong relationships with customers and key purchasing influencers.
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
Service Contract Admin ยท Sunrise Systems Inc