Service BDC Representative

Service BDC Representative

Be the voice that keeps our community moving!

Lum’s Auto Center | The Lum Family of Dealerships

Love talking to people? Enjoy helping others? Bring your personality to a team that believes great customer service starts with great people.

Lum’s Auto Center is looking for an enthusiastic, personable, and community-minded Service BDC (Business Development Center) Representative to join our growing service team! In this role, you’ll connect with customers, coordinate service appointments, help identify maintenance and recall needs, and make it easier for people to care for their vehicles.

You don’t have to be a car expert to be successful. We’re looking for someone who enjoys connecting with people, stays organized when things get busy, and takes pride in making someone’s day a little easier.

Why Join the Lum Family?

At Lum’s, we believe happy employees help create happy customers. Every team member plays an important role in delivering the friendly, dependable service our community has come to expect from us.

We’re proud to be part of the communities we serve and support local organizations and events, including the Clatsop County Fair, Astoria Regatta, Clatsop Community College, and local high school scholarships.

Our philosophy is simple: CARS. KINDNESS. COMMUNITY.

What You’ll Do

• Answer incoming calls and make outgoing calls to schedule, confirm, and follow up on service appointments.
• Help customers find convenient appointment times and understand their service needs.
• Identify potential maintenance and recall opportunities to help customers keep their vehicles safe and well maintained.
• Build positive customer relationships through friendly, professional, and helpful communication.
• Listen to customer concerns, answer questions, resolve routine issues, and connect customers with the right team members when needed.
• Keep accurate customer records, appointment details, call notes, and follow-up information.
• Meet individual and team goals for customer service, productivity, and quality.
• Look for ways to improve the customer experience and make our processes more efficient.
• Perform other duties as assigned.

Pay, Schedule & Benefits

Pay: $19 per hour, with opportunities for performance-based increases and incentives.

Employment: Full-time or part-time opportunity available.

Schedule: Day shift; availability to work Saturdays is required.

Benefits That Make a Difference

• No Cost, No Debt College Degree ® - earn up to a Master's degree without the stress of costly tuition or student loans!
• Health insurance — the employer currently pays 90% of the employee-only base plan premium; family coverage is available.
• Dental and vision insurance.
• Supplemental insurance options.
• 401(k) after one year of full-time employment.
• Paid time off and holidays.
• Holiday Savings Plan.
• Employee discounts.
• Employee Demo Program.
• Employer donation matching.
• Employee referral program.
• Paid training opportunities.
• A fun, supportive work environment.

Qualifications

What Makes Someone Successful in This Role?

We’re looking for someone who is:

• Friendly and personable: You enjoy talking with people and making them feel welcome.
• Calm under pressure: You can manage a busy phone line without losing your patience or positive attitude.
• A good listener: You understand that every customer has different needs and concerns.
• Organized and detail-oriented: You can keep appointments, follow-ups, and customer information straight.
• A quick learner: You’re comfortable learning new systems, processes, and service information.
• A problem-solver: You can think on your feet and know when to ask for help.
• A team player: You care about your coworkers and want the whole team to succeed.

What We’re Looking For

• Previous customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer skills, including Microsoft Office and internet applications.
• Ability to learn new software and retain information.
• A professional, friendly, and positive demeanor.
• Valid driver’s license with an acceptable driving record.
• Ability to meet the dealership’s pre-employment background check and drug-screening requirements.

Ready to Find Your Place on Our Team?

If you’re friendly, motivated, dependable, and enjoy helping people, we’d love to meet you! Bring your personality, your willingness to learn, and your passion for customer service. We’ll help you learn the rest.

Take a U-turn from the usual and apply today!

The Lum Family of Dealerships

CARS. KINDNESS. COMMUNITY.