Service Architecture Engineer

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

The ACE team within AppleCare Engineering ensures every Apple product meets the highest standards of repairability — from concept through end of life. We work at the intersection of product design, regulatory compliance, and manufacturing, shaping how millions of devices will be serviced worldwide. We're seeking a Service Architecture Engineer to evaluate hardware designs for serviceability and drive technical improvements that reduce repair time and complexity.

Description

In this role, you will conduct repairability assessments at key product milestones, partner with design teams to improve serviceability, and develop repair procedures that enable efficient, high-quality service. You'll work across iPhone, iPad, Mac, Watch, and Vision product lines — seeing products before they launch and influencing decisions that affect how they're repaired for years to come.

The ideal candidate has a demonstrated track record of running multiple simultaneous projects, communicating results to peers, leadership, and 3rd parties. The person filling this position will be a hands-on, focused, and self-motivated engineer with excellent technical and organizational skills, and a strong desire to succeed in a challenging environment.

Responsibilities

• Develop, implement, and document serviceability standards for Apple products
• Drive Design and Regulatory standards and relations that impact the business
• Conduct repairability assessments at POR, EVT, DVT, and PVT milestones to identify service risks and recommend design improvements
• Perform teardown and disassembly analysis to evaluate repair accessibility and identify cycle time bottlenecks
• Develop and validate repair procedures and SOPs for software-involved service processes
• Evaluate adhesive systems, fasteners, and fixture designs to improve repair quality and efficiency
• Work with cross-functional teams to evaluate, inform decisions, explore risks, and explore mitigation options prior to design commitment
• Support regulatory compliance by documenting repair procedures and verifying disassembly requirements
• Partner with product design, manufacturing, and factory teams to ensure service considerations are incorporated early in development
• Design new processes in line with hardware graphics requirements, operating management as needed

Minimum Qualifications

• 5+ years of experience in hardware service engineering, mechanical engineering, or manufacturing engineering
• Hands-on experience with product disassembly, repair procedures, or DFM/DFA analysis
• Strong analytical skills with experience using data to identify problems and measure improvements
• Ability to read and interpret technical drawings and CAD models
• Excellent communication skills with ability to influence cross-functional partners
• Impeccable attention to details
• BS in Mechanical Engineering or similar

Preferred Qualifications

• Proven ability to work both independently and collaboratively with myriad partners
• Highly effective communicator, strong in both spoken and written skills; sharp interpersonal skills with understanding of how to reach varied audiences in a climate of debate
• Experience with consumer electronics repair or service operations
• Familiarity with adhesive technologies, fastener systems, and modular design principles
• Experience with CAD tools (NX, SolidWorks, or similar)
• Knowledge of regulatory requirements including EU Ecodesign, right-to-repair legislation, or environmental compliance standards
• Executive presence — comfortable presenting to senior leadership with hunger for collaboration and courage towards problem-solving
• Calm under fire, high complexity, fast-paced environments
• Ability to travel up to 10% of the time; our positions require periodic travel to address and anticipate global needs