Service and Support Analyst

Job Title:

Service and Support Analyst – Dining Services & Retail Systems

Location: South Florida

We have detailed JD for the role.

Core Capabilities (Non-Negotiable)

1. Configure and troubleshoot POS workstations onsite
   • Understand full register setup (CPU, monitor, scale, scanner, cash drawer, printer, card reader, badge reader).
   • Trace and correctly reconnect cables (serial/COM/peripherals).
   • Replace or swap hardware cleanly without creating new issues.
2. Diagnose issues independently
   • Identify root cause (hardware vs configuration vs transaction issue).
   • Avoid unnecessary disassembly.
   • Think logically through troubleshooting steps without needing a script.
3. Validate fixes end-to-end
   • After any change, test:
     • Sale transactions
     • Credit card processing
     • Badge/employee charges
     • Peripheral functionality (drawer, scale, printer, etc.)
   • Leave the site only when fully verified.
4. Execute inventory and documentation accurately
   • Capture device models and serial numbers across locations.
   • Maintain clean spreadsheets/matrices.
   • Meet deadlines without hand-holding.
5. Handle real-world operational pressure
   • Respond during peak times (open, close, lunch rush).
   • Work in a 24/7 healthcare environment where downtime matters.
   • Be comfortable being the only tech onsite.
6. Communicate clearly and proactively
   • Explain what's happening and what was done.
   • Escalate early when stuck.
   • Work effectively with an offsite support partner.
7. Be physically local and deployable
   • Miami-based.
   • Able to travel across hospital locations quickly.