Service and Special Projects Technician

Are you a dedicated, passionate professional looking to grow your career with a company for the long term? Join Hall Mechanical Services as a Service and Special Projects Technician!

The Service Technician is responsible for performing plumbing, mechanical, maintenance, warranty, commissioning, troubleshooting, repair, installation, and special project activities in support of HMS service operations and field special projects. 

Reporting to the Site Superintendent, the Service Technician performs work in both occupied facilities and active construction environments while supporting maintenance programs, service contracts, emergency response work, tenant improvements, warranty service, deficiency corrections, system upgrades, and special projects.

The Service Technician serves as a highly skilled frontline technical representative of HMS and plays a critical role in delivering quality workmanship, exceptional customer service, operational excellence, safety performance, and client satisfaction.

Core Responsibilities:

Service, Maintenance & Warranty Activities

• Respond to service calls and emergency repair requests.

• Occasional after-hours, emergency, or on-call work may be required.
• Perform warranty service work.
• Complete repairs and corrective actions.
• Perform equipment servicing, testing, and startup activities.
• Provide technical recommendations to clients and management.
• Support long-term equipment reliability and customer satisfaction.

Field Special Projects

• Perform plumbing, heating, and mechanical installations.
• Support tenant improvement projects and small capital projects.
• Complete retrofit and upgrade work.
• Assist with commissioning and startup activities.
• Support project close-out and deficiency correction activities.
• Coordinate activities with Site Supervisors, Project Managers, and trade partners.
• Support schedule and milestone achievement.

Technical Troubleshooting

• Diagnose plumbing, drainage, hydronic, and mechanical system issues.
• Troubleshoot leaks, pressure concerns, heating system issues, and equipment deficiencies.
• Identify system performance concerns and corrective actions.
• Recommend repair, replacement, or maintenance solutions.
• Escalate complex technical concerns as required.

Documentation & Reporting

• Report progress, issues, and recommendations.
• Complete required project and service documentation accurately and on time.
• Support warranty tracking and service history documentation.

Client & Stakeholder Relationships

• Deliver exceptional customer service.
• Communicate professionally with clients and building occupants.
• Explain deficiencies and recommended repairs.
• Maintain a positive relationship with property managers, building operators, contractors, and clients.
• Support long-term client relationship development.

Safety Leadership & Accountability

• Follow HMS safety policies and procedures.
• Participate in safety meetings and training.
• Complete hazard assessments and Job Hazard Analyses as required.
• Maintain awareness of customer, occupant, and public safety concerns.
• Use tools, vehicles, and equipment safely.
• Wear required PPE.
• Report hazards, incidents, and near misses.
• Stop unsafe work when required.
• Support and promote HMS's safety culture.

You have the following qualifications, technical and interpersonal skills: 

Qualifications:

• Journeyperson Plumber certification or equivalent mechanical trade experience.
• A Gas ticket is preferred, and a refrigeration and Gas A ticket would be considered an asset.
• A valid driver's licence with an acceptable driving record.
• Certifications in hydronics, backflow prevention, commissioning, and equipment start-up certifications are considered assets.
• Proven experience in plumbing installation, service, repair, troubleshooting, and diagnostics within residential, commercial, institutional, and multi-residential environments.
• Demonstrated ability to work independently, manage service assignments, and support efficient field execution and service delivery.

Technical Skills:

• Strong knowledge of plumbing, mechanical and heating systems.
• Proficient in installation practices, preventative maintenance, troubleshooting, diagnostics, and repair methodologies.
• Ability to interpret construction drawings, specifications, and building and plumbing codes to support safe, compliant, and efficient work execution.
• Follow safety procedures, industry standards, and best practices for plumbing service operations.
• Deliver high-quality customer service while effectively managing service requirements and complex technical issues.

Interpersonal Skills:

• Perform quality workmanship, continuous improvement, productivity enhancement, process standardization, and the reduction of rework, deficiencies, and warranty issues.
• Strong customer service, communication, and relationship-building skills, with the ability to interact effectively with clients, building occupants, property managers, contractors, and other stakeholders.
• Provide mentoring, coaching, support apprentice development, workforce growth, and continuous learning opportunities.

You can expect these great benefits: 

• Competitive compensation packages
• Extended health benefits
• RRSP matching program to help you plan for your future
  
• Team building and social events
• Training, development and mentorship opportunities
• Opportunity to advance in your career
• Work-life balance
• A great culture where we truly value our employees
• Only residents in the Lower Mainland of BC will be considered
  
  

About Hall Mechanical: 

Hall Mechanical Services Inc. takes great pride in having over two decades of experience in institutional, commercial, and industrial construction sectors. Our full-scope mechanical services include plumbing, gas fitting, HVAC, fire suppression, refrigeration, and building automation systems.

We offer our clients a cost-effective and seamless suite of mechanical services to meet their needs. Our team is qualified, customer-focused, and committed to delivering excellent results with efficiency and integrity.

We pride ourselves on being a collaborative and forward-thinking employer, continuously looking for ways to improve our processes, strengthen our services, and support our employees in building their skills and advancing their careers.

Does this sound like the opportunity for you? Apply with your resume today!