Service Advisor

Automotive Service Advisor

Location: Santa Ana, CA (On Site) | Type: Full Time | Pay Rate: $50,000 - $125,000+a year

Responsibilities:

• Greet customers in a friendly and professional manner, ensuring a positive first impression of our dealership. 
• Consult with customers to understand their service requirements and concerns, and accurately document their vehicle information and service history. 
• Perform vehicle walk-arounds and inspections to identify maintenance needs and recommend appropriate services based on manufacturer guidelines and customer preferences. 
• Provide clear and detailed explanations of recommended services, including cost estimates and timelines, to help customers make informed decisions. 
• Communicate with customers throughout the service process, providing updates on the status of their vehicle and addressing any questions or concerns. 
• Upsell additional services and accessories as appropriate to enhance customer satisfaction and dealership revenue. 

What We Offer:

• We will invest in you. Paid training
• Comprehensive Medical, Dental, and Vision Plans are available
• Discounts on Sales, Service, and Parts
• 401k Savings Plan with dealership matching percent
• Vacation days, Sick days, and other PTO days

Qualifications

Requirements:

• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers. 
• Strong problem-solving abilities and attention to detail. 
• Knowledge of automotive systems and maintenance requirements. 
• Proficiency in computer systems and software applications related to service management. 
• Ability to multitask and work effectively in a fast-paced environment. 
• Customer-focused mindset with a commitment to delivering exceptional service.