Server - Food Service Department, Part-time, Evenings

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

• Hours: 24 hours per week
• Shift: 2:00 PM - 8:00 PM (Works Every Weekend and Works Holidays)
• Location: Feinberg/Galter; FL 02
• Union Compensation: $21.50/Hourly (+$0.97/Evening Shift Differential). The role is graded as a non-exempt position meaning you are eligible for overtime.
• Benefits Eligible Role: New employees are eligible for benefits to begin on the first of the month following their starting date. Our 2026 Benefits Summary is attached for your reference.

TheServer reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Server supports the Department of Food & Nutrition by providing patient meal service to include: accurate tray assembly and may include some delivery and retrieval of patient trays. This role is responsible for timeliness, accuracy and the safe food handling of trays and items. The Server supports service excellence standard to include but not limited to patient satisfaction through consistent adherence to plating standards, portion control and communication with cooks, chefs and managers as appropriate to ensure quality products. The Server is expected to adhere to and practice guidelines in regards to Best Patient Experience Philosophy.

Responsibilities:

• Must be able to follow oral and written instructions such as policies and procedures 
• Performs a variety of work and follows procedures consisting of several steps or that require judgment in completing a sequence of tasks
• Must be able to read and comprehend menu spreads and meal standard guidelines
• Adheres to diet and allergy restrictions for patient food orders 
• Must be knowledgeable of diet restrictions as outlined on diet spreads
• Assembles trays according to patients menu on ticket in a timely and accurate manner
• Must display a “Can-Do” - Service Excellence mindset
• Follows facility and departmental infection control policies and procedures
• Observes HIPAA and Patient Identification guidelines
• Must be able to work safely; moving carts, observing Security procedures, proper utilization of elevator
• Performs assigned tasks efficiently during meal service to maintain accurate and expeditious service.
•  Exhibits pleasant and cheerful demeanor and maintains a helpful attitude towards employees, patients and visitors  
• Communicates any patient related problems/concerns to appropriate personnel, in a timely manner following departmental procedures
• Follows established food-handling practices to maintain food safety standards and comply with infection control procedures
• May on occasion serve and retrieve patient trays from patient rooms in a courteous and professional manner
• Accurately delivers trays to patients and visitors according to established procedures when needed  
• Delivers floor stock daily according to pars as requested
• Rotates floor stock according to food safety procedures as requested
• Documents refrigeration temperatures daily in patient pantries that contain floor stock as requested
• Operates equipment properly, safely and efficiently according to established procedures
• Reports all damaged and unsafe equipment to management
• Completes all assigned cleaning by end of each work shift to include but not limited to detailed cleaning  
• Cleans assigned areas and equipment according to standards and utilization of proper cleaning chemicals
• Identifies and utilizes cleaning chemicals following directions recommended by manufacturers and per MSDS sheets
• Maintains work station area in clean and orderly manner
• Completes routine projects or detail cleaning duties as assigned
• Attends department in-services and meetings 
• Completes Hospital required training and surveys
• May assist in Dishroom as needed
• Follow established break schedule unless otherwise directed by manager
• Maintains supplies and equipment to ensure efficiency, including portioning, dating, and storage of food
• Maintains established levels of supplies for work area
• Notifies management of workload status and availability for additional assignments or need of additional assistance
• Assists in the orientation of new employees in the department by demonstrating basic duties of job
• Responds to management requests in a positive and timely manner
• Performs other duties as assigned

AA/EOE.

Required:

• Two years of service experience
• Good interpersonal and communication skills
• Maintains positive and friendly manner during peak service times with focus on timeliness, accuracy and excellent service

Preferred:

• High School Graduate or GED
• Food Handling Certification Health Department – City of Chicago

All your information will be kept confidential according to EEO guidelines.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.

Click on or copy and paste URL to your browser to view detailed benefits information   

NorthwesternMedicine Career Page

https://jobs.nm.org/benefits

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings. 

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus.Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.