Senior Technical Writer – SOP & Process Documentation Consultant (Part-Time, Remote)

• Part-Time-1 day per week
• September 2026 - June 2027 with potential to extend
• Remote - client located in Baltimore, MD 

• Draft, revise, and finalize SOPs using approved Library templates, numbering conventions, and document classifications.
• Facilitate working sessions and interviews with subject matter experts, frontline staff, and leadership to capture accurate process detail.
• Review existing documentation and identify content to formalize, consolidate, or retire.
• Ensure procedures reflect applicable compliance obligations, including OSHA, ADA, CIPA, and related public agency requirements, and flag gaps for leadership review.
• Publish approved SOPs to the SharePoint repository with correct metadata, version control, and review dates.
• Develop rollout communications, quick reference materials, and training artifacts that support staff adoption across all locations.
• Prepare review packages for the SOP governance process and incorporate feedback through controlled revision cycles.
• Provide regular status reporting to the PMO, including progress, risks, and dependencies.
• Document repeatable playbooks and coach designated staff so the Library can sustain the program after the engagement concludes.

• Seven or more years of experience in business process documentation, SOP or policy development, or technical writing in operational environments.
• Demonstrated delivery of a high-volume documentation portfolio, 40 or more procedures within a single program, on a fixed timeline.
• Experience working within a formal governance or document control framework, including version control and structured approval workflows.
• Strong facilitation, interviewing, and plain-language writing skills, with samples available on request.
• Proficiency with Microsoft 365, including SharePoint document libraries and advanced Word.
• Availability for scheduled virtual working sessions with Library staff during Eastern Time business hours.

• PMP, CAPM, or comparable project management credential, or experience operating within a PMO structure.
• Experience in public sector, library, higher education, or other multi-site public-facing environments.
• Familiarity with security, IT service management (ITIL), or facilities operations domains.
• Experience supporting training and change management for procedural rollouts.

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
• F2OnSite supports and adheres to all state laws regarding background checks.