Senior Technical Support Engineer (US, East)

Senior Technical Support Engineer (US, East)

*Please Note: we are only considering candidates based in Eastern & Central Timezones for this role

About Push Security

Push Security is the secure enterprise browser extension built for the AI era. Founded by red team and blue team experts, Push combines high-fidelity browser telemetry, real-time control, and autonomous agents to stop advanced attacks, secure AI usage, harden identities, and prevent data loss — all from your users’ existing browsers, no migration required.

Role Overview

We’re searching for a Sr. Technical Support Engineer who will thrive in a modern cybersecurity startup. You’ll join a small, fast-moving team focused on helping customers deploy, troubleshoot, and get the most out of our product. The platform protects employees from phishing and identity-based attacks and integrates deeply with browsers, identity providers, and SaaS apps. You’ll be the front line for technical questions - diagnosing issues, explaining integrations, and ensuring a smooth experience from onboarding to day-to-day use.

What you'll do

• Be a support escalation point for TSEs, taking complex, cross-system issues through to resolution or a clear root cause

• Respond to customer technical queries via chat, email, and video calls

• Troubleshoot integration issues involving browsers, identity providers, and APIs

• Isolate defects to the failing layer (the extension, the browser, the IdP, the customer's MDM, or our backend) and give engineering reproducible bug reports

• Build and maintain customer-deployable scripts and configuration, such as PowerShell, Python, and Bash, and MDM configuration profiles

• Participate in the on-call rotation

• Own areas of the knowledge base and internal runbooks so customers and teammates can solve issues without escalating

• Collaborate with engineering, product, customer success, and solutions engineering, and share customer insights to improve the product

• Join customer calls alongside customer success and sales to troubleshoot issues and provide technical guidance

What we're looking for

• 5+ years of technical support, solutions engineering, or customer success engineering experience for SaaS or security products

• Strong understanding of web technologies (HTTP, APIs, browsers, extensions, and authentication)

• Hands-on endpoint management experience on both Windows and macOS

• Experience debugging client-side or integration issues using browser dev tools, API logs, or network traces

• Experience investigating issues with AWS CloudWatch logs

• Experience using SQL to query data

• A track record of using AI coding tools to produce code that runs in customer production environments, with the review and testing discipline that requires

• Excellent written and verbal communication, especially when explaining technical topics

• A proactive, resourceful approach to problem-solving in a startup environment

What We Offer

We are committed to fair and equitable compensation practices. In compliance with applicable US, state and local laws, we are providing a good-faith estimate of the compensation range and a general description of other compensation and benefits.

The base salary range for this position is expected to be between $165,000 - $180,000, with the actual base salary amount dependent on a number of factors, including but not limited to a candidate’s credentials, relevant experience, and primary job location. In addition to salary, this role may be eligible for additional compensation and company benefits.

We support our US team’s health, financial security, and overall well-being through benefits like medical, dental, and vision coverage, an Employee Assistance Program, and a 401(k) with employer match.

Fully remote & uncapped PTO: Work from home or a co-working space anywhere in the US, UK, or South Africa.

Stay connected: We reimburse your internet and give you an annual allowance for local city meetups (travel, meals, co-working).

Annual company offsite: An all-expenses-paid trip to a secret destination to work and connect in person.

This information does not constitute a promise of compensation and is subject to the terms of a written offer of employment.

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We use an AI notetaker to record, transcribe, and summarize interviews so your interviewer can stay focused on you rather than on typing. The recording and summary are used only by the hiring team involved in this role, are stored in our applicant tracking system, and are not used to make an automated hiring decision — a person reviews everything. If you'd prefer we don't record, just let us know before the call or tell your interviewer at the start, and we'll turn it off. It won't affect your candidacy.