Senior Technical Lead

Job description

NoC Engineer L2 Support – IP/ MPLS 

Overall, 4- 6 years of relevant experience in Telecom Domain 

• Ready to work in 24*7 Work environment, manage NoC operations and incidents. 

• Perform second level troubleshooting using tools and utilities to resolve network related issues.  

• Heath Check and Maintenance Operations on in scope network elements and infrastructure   

• Severity 1 to 4 Incident triage, support, management, restoration, recommendations 

• Root Cause Analysis Support, post incident or event 

• Work with Major Incident Management team for Major Incident Resolution.  

• Creation and maintenance of processes and procedures for T2 tasks  

• Provide Support for network configurations, expansions, installations, and updates. 

• Maintain and update all network documentation, process configurations. 

• Interface with all internal and third-party support providers and vendors in the management and resolution of incidents. 

• Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs. 

• Ensured efficient resolution of incidents through people, process and technology.  

• Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications. 

Qualification 

• 5+ years of related experience in routing switching, ISP, mobile operator networks operational experience with enterprise class routers, switches and firewalls Experience on Client switches, Routers wireless series. 

• Experience in MPBN, L3 VPN, L2 VPN, QOS, TRAFFIC ENGINEERING, JUNIPER, CISCO, OSPF, ISIS. 

• Strong Working Experience in Network troubleshooting including LAN, WAN  & Security domains. 

• Day-to-day operations management 

• Helping Team in Troubleshoot & resolve highly complex customer network issues. 

• Experience in troubleshooting Cisco, Juniper, Ericsson, Nokia routers, switches & firewalls (ASA, Palo Alto) 

• Handling, Juniper CISCO L3 and L2 Devices 

• Strong working knowledge of IP, IPsec, and VPNs. 

• Responsible for delivering complex Maintenance and Monitoring activities for different customers. 

• Provide Incident Management support through the IC role in case of the main crisis. 

• Ensure service continuity by reducing the impact of a disaster or major failure through operational validation of the designed. 

• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. 

• Monitor performance and ensure system availability and reliability. 

• Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail. 

• Managing and maintaining the operational integrity of the company's security and data networks and will be required to respond to incidents and alerts and provide occasional out-of-hours technical support. 

• Leverage knowledge articles to investigate and resolve second-line support calls assigned. 

• Identify the root cause of incidents and problems. Prepare RCA for business-critical incidents and downtime. 

• Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements. 

• Experience on Cisco XR and XE routers. 

• Qualifications: Bachelors Degree
• Range of Year Experience-Min Year: 8
• Range of Year Experience-Max Year: 10