IC
Senior Technical Lead
Infinite Computer Solutions
🇮🇳 India
On-site
Staff / Principal
1 week ago
- Windows
- SCCM
- Intune
- Jamf
- MacOS
- iOS
- Citrix
- AWS
- Incident Management
- triage
- PowerShell
- Active Directory
- Azure AD
- ITIL
1 week ago
Job description
Job Description – Endpoint Solutions Lead / Architect (EUC Tower Lead)Role Overview
The Endpoint Solutions Lead is responsible for end-to-end ownership of the Endpoint (EUC) tower, covering:
Windows Endpoint (SCCM / Intune)
Apple Endpoint (JAMF / macOS / iOS)
VDI (Citrix / AWS WorkSpaces / AppStream)
Print Services (Enterprise Print Infrastructure)
This role combines technical leadership, delivery ownership, client engagement, and escalation management to ensure a stable, secure, and high-performing end-user environment.
Key Responsibilities
End-to-End Tower Ownership
Own overall delivery of Endpoint services:
Device management (Windows & Apple)
VDI platforms (Citrix / AWS)
Print infrastructure
Ensure services meet:
SLA / KPI targets
Security and compliance standards
Drive service stability and continuous improvement
Technical Leadership (Hands-On)
Act as technical authority (L3/L4 escalation) across all endpoint technologies
Provide guidance on:
SCCM / Intune architecture and co-management strategy
JAMF and Apple ecosystem design
Citrix / AWS VDI optimization
Print infrastructure standardization
Review and approve:
Complex changes
Architecture decisions
Major deployments
Client & Stakeholder Management
Act as primary technical interface for client stakeholders
Lead:
Service reviews (weekly/monthly)
Technical discussions and escalations
Translate technical issues into business impact language
Build client confidence through proactive insights and roadmap
Escalation & Major Incident Management
Own critical escalations (P1/P2 incidents) across Endpoint tower
Lead technical bridge calls during outages
Ensure:
Quick triage and resolution
Clear communication to stakeholders
Drive RCA and preventive actions
Service Improvement & Transformation
Drive initiatives such as:
Intune-first / modern endpoint transformation
Apple zero-touch deployment (ABM + JAMF)
VDI optimization and cloud adoption (AWS)
Print standardization and reduction of legacy issues
Reduce:
Ticket volume
Repeat incidents
Manual effort
Automation & Standardization
Promote automation using:
PowerShell / scripting
Endpoint management tools
Standardize:
Application packaging
Patch management processes
Policy configurations
Drive engineering mindset vs support mindset
Team Leadership & Capability Building
Lead L1, L2, and L3 teams across Endpoint tower
Mentor and upskill team members
Conduct:
Technical reviews
Performance evaluations
Improve technical depth and ownership mindset in team
Governance, Compliance & Reporting
Define and track KPIs:
Patch compliance
Endpoint health
VDI performance
Ticket trends
Ensure audit readiness and compliance adherence
Provide structured reports and insights to stakeholders
Required Skills & Qualifications
Technical Expertise (Must-Have Breadth + Depth)
Strong hands-on experience in:
SCCM / Intune (co-management, patching, packaging)
JAMF / Apple device management
Citrix VDI (CVAD / DaaS) + exposure to AWS VDI
Active Directory, GPO, endpoint security
Good understanding of:
Networking fundamentals
Identity & access (Azure AD / Entra ID)
Architecture & Strategy
Ability to design:
Endpoint management architecture
VDI solutions (on-prem + cloud)
Strong understanding of:
Modern endpoint trends (Intune-first, zero-touch)
Hybrid environments
Automation & Tools
Strong scripting:
PowerShell (mandatory)
Exposure to:
APIs / automation frameworks (preferred)
Process & Governance Strong ITIL knowledge:
Incident, Problem, Change, Service Improvement
Experience in:
CAB
RCA
SLA governance
Leadership & Soft Skills (Critical)
Strong client-facing communication (must handle US stakeholders confidently)
Decision-making under pressure (especially during outages)
Ability to challenge and improve existing setups
Ownership mindset (not reactive, but proactive)
Experience & Education
10–15+ years of experience in Endpoint / EUC / Infrastructure
5+ years in leadership / architect role
Bachelor’s degree in IT or related field
Certifications (strong advantage):
Microsoft (MD-102 / AZ-104)
JAMF certifications
Citrix certifications
AWS (Solutions Architect – Associate)
Key Performance Indicators (KPIs)
Overall Endpoint SLA adherence
Patch compliance (>95–98%)
Reduction in repeat incidents
VDI performance (login time, session stability)
Endpoint compliance & security posture
CSAT improvement
Automation adoption
What Good Looks Like in This Role
Endpoint environment is stable, predictable, and scalable
Strong reduction in:
Ticket volume
Escalations
Clear roadmap toward:
Modern endpoint (Intune-first)
Apple automation (zero-touch)
Cloud VDI adoption
High client confidence and minimal escalations
- Qualifications: Graduation
- Range of Year Experience-Min Year: 7
- Range of Year Experience-Max Year: 10
Senior Technical Lead · Infinite Computer Solutions