Senior Tech Field Engineer

Summary:

• Location: Oklahoma City, Oklahoma, USA
• Duration: Possibly Long Term
• Work Mode: Driving

Responsibilities:

• Install, repair, and provide technical maintenance for product and component hardware and software, mainly on customer premises.
• Ensure systems operate as designed and are maintained and/or upgraded per requirements.
• Work collaboratively with technical colleagues to ensure customers receive timely, effective, and seamless service.
• Schedule services, complete all required administration, and work with customers to ensure satisfaction with service delivery and understanding of product functionality.
• Provide the full range of Field Engineering support for an assigned base of large/complex clients.
• Take complete ownership of onsite service activity.
• Perform advanced-level maintenance on all products, including low-complexity installation activities.
• Provide technical feedback on equipment, systems, and processes to improve overall service delivery.
• Use advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.
• Identify and resolve systemic issues within the team.
• Proactively support the needs of other team members, providing technical assistance and expertise.
• Contribute to improved client services metrics reporting and documentation.
• Monitor technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.

Requirements:

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Minimum 2 years of experience in Deskside Support.
• Must have own reliable car and car insurance.
• 1 year of hands-on experience with laptop and desktop break-fix.
• General knowledge of laptop/desktop hardware and software, including basic knowledge of Microsoft applications.
• Ability to resolve basic/non-complex problems as directed.
• Client and/or governmental clearance may be required.
• Police or criminal background verification clearance may be required.
• Must be able to complete required product training.

Preferred Skills:

• Computer-building background experience preferred.