Senior System Administrator _ METRIQUE V

1. Ticket Handling

• User level tickets
• Top management users' tickets
• Escalating tickets from the L1 and L2

2. Managing O365 Console

• Account provisioning
• Add users and groups
• Assign licenses
• Delete and restore users
• Create, edit, delete, and restore Microsoft 365 groups
• User and Distribution List creation.
• Message Trace.
• Trusted domain adding
• Managing Anti-Spam protection
• Managing O365 ATP Defender protection
• Reset passwords for all users

3. Monitoring Domain Controller Server

• Create new user accounts
• Disable user accounts as per the request
• Password reset service

4. Monitoring File Server

• Shared folder creation
• User access permission management

5. Monitoring Veritas Backup Server

• Perform file restore operations as required

6. Managing Sophos Endpoint Server

• Agent Management
• Added Software in trusted program list

7. Managing Firewall

• Firewall policy rule creation
• Firewall VPN tunnel configuration client to our organizatiion
• Firewall log and reports maintenance
• Fortigate firwall analyzer maintenance
• Performs maintenance and changes in firewalls as required.
• Firewall failover and loadbalancing

8. New Employee Induction

9. Asset Management

• Desktop and Laptop
• Printer's
• Networking Device's
• Projector and Speaker's
• NVR and Survillence Camera'