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Senior Support Engineer, PSFT
LanceSoft Inc
- 🇺🇸 United States
- On-site
- Senior
- 8 months ago
- $1 – $90 / hour
- PeopleSoft
8 months ago
Not enough detail in this posting to match
Title: Senior Support Engineer, PSFT
Location: Remote USA
Duration: 6 months
JOB DESCRIPTION
*Can source in Canada as well
*MUST HAVE Candadian Payroll experience - please do not apply candidates who do not have Canadian Payrol experience
We actively seek an On Demand Primary Support Engineer, Peoplesoft HCM-Canadian Payroll Engineer for remote US location.
*** views all employees as partners, and is committed to providing an exciting, participatory, and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment.
Position Summary
The role of the Sr. Primary Support Engineer is to provide exceptional remote-based support for mission-critical PeopleSoft applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting multiple PeopleSoft modules for our global clients. The role of the Sr. Primary Support Engineer requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, diverse and highly customized environments.
Essential Duties and Responsibilities
Solve complex customer issues using methodical troubleshooting based on expert knowledge of PeopleSoft HCM – Canadian Payroll applications functionality and high-level technology
Work closely with customers daily to understand their needs, support business change and deliver consistently high-quality customer experience
Provide remote-based functional support for multiple PeopleSoft modules
Support client customizations, sharing implementation and best practices advice
Develop application break fixes for critical product defects or explain setup changes to fix the issue
Collaborate with team members in a virtual team environment to extend field experience to different client situations
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve client experience
Education
Bachelor or master’s degree in computer science or related field, or equivalent experience
Location
· US
Experience
5+ years relevant PeopleSoft HCM experience, Canadian Payroll is required
5+ years relevant PeopleSoft HCM experience, North American Payroll is required
5+ years direct support of application end-users in a corporate environment
A track record of successful roles in several PeopleSoft projects
Deep working knowledge and understanding of supporting business processes
Analytical, logical problem resolution skills; particularly Payroll problems
Knowledge of localizations: architecture, implementation, and key functionality
Expertise with PeopleSoft on releases between 8.0 and 9.2, including full life-cycle implementation experience, configuration, and general administration of the application
Skills
Knowledge of Canadian Payroll required
Excellent interpersonal, presentation and communication skills – verbal & written
In-depth knowledge of North American US Payroll functionality required; able to run Payroll from end-to-end with an understanding of Tax Setup and Reporting
Strong understanding of Payroll Year-End processing
Knowledge of Time and Labor requested
Knowledge of Global Payroll requested
Knowledge of Benefits/HR requested
Knowledge of key application functionality, tables, and relationships
Demonstrated ability to work independently and as part of a team
Senior Support Engineer, PSFT · LanceSoft Inc