Senior Stakeholder Relations Specialist, Self-Directed Services

Senior Stakeholder Relations Specialist 

At Fello, we champion the rights of people with disabilities and invest in what matters most: real opportunities, strong relationships, and inclusive, equitable communities. We partner with people with disabilities to provide support services, develop inclusive housing, and create spaces where people feel genuinely connected—not just accommodated. 

The Senior Stakeholder Relations Specialist provides administrative and customer service support focused on escalated inquiries from participants or their team members related to Accounts Payable and Financial Reporting processing. The Senior Stakeholder Relations Specialist will collaborate across the team to promote the most efficient and effective resolution strategies across all Self-Directed Services processes. This position will be cross-trained in all Self-Directed Services processes. 

This role is within Fello's Self-Directed Services department. Fello contracts with the Maryland Developmental Disabilities Administration (DDA) as a Financial Management and Counseling Services (FMCS) provider. In this Medicaid program, participants act as the Employer of Record: they hire their own workers and choose their services while Fello handles all administrative tasks, including payroll and bill payment. 

Qualifications

The ideal candidate has a background in finance-related customer service, with hands-on experience in financial reporting and accounts payable. They should demonstrate attention to detail and manage complex inquiries in a timely, professional manner. Strong written and verbal communication skills are essential, along with the ability to work collaboratively across departments and independently under pressure. A commitment to process improvement, stakeholder satisfaction, and respectful, clear communication will be key to success in this role. 

This position requires a high school diploma or GED; a bachelor’s degree in a related field is preferred. A minimum of three years of experience in finance-related customer service—particularly in financial reporting and accounts payable—is also required. 

This position includes anaward-winning Total Rewards (benefits) package and paid professional development opportunities. 

Fello is an equal opportunity employer, meaning we provide equal opportunity to all qualified candidates without regard to race, color, religion, ancestry, sex, gender, gender expression, national origin, age, marital status, military/veteran status, sexual orientation, gender identity, pregnancy, genetic information, disability, or any other characteristic protected by applicable law. To provide equal employment and advancement opportunities to all candidates, Fello will base employment decisions on merit, qualifications, and skills. Fello strongly encourages all employees to become fully vaccinated against COVID-19 and other communicable diseases.