Senior Specialist - Software Engineering (IBM BAW)

Location: Nicosia. Cyprus(Onsite)

Hiring: Perm

• Must know Greek
• Provide production support for IBM BAW IBM ODM and IBM ECM FileNet applications ensuring system availability stability and performance
• Analyse troubleshoot and resolve application workflow business rules integration and content management issues in production environments
• Manage incidents service requests and defects through ServiceNow ensuring timely resolution in line with SLAs
• Perform Root Cause Analysis RCA for production incidents and implement corrective and preventive actions
• Coordinate with business infrastructure database and application teams to investigate and resolve production issues
• Conduct BAW platform administration and housekeeping including monitoring process instances timers UCAs event subscriptions queues and overall platform health
• Develop and enhance IBM BAW processes services integrations and user interfaces to support business and operational requirements
• Investigate and resolve datarelated issues using SQL queries on Microsoft SQL Server
• Support application deployments release validations environment troubleshooting and postrelease verification activities
• Maintain production support documentation knowledge articles operational procedures and known error records