Senior Specialist - Software Engineering

Role Overview

We are looking for an experienced WordPress Production Operations Editorial SME to support enterprise blog publishing editorial operations and selfservice authoring programs

The ideal candidate should have strong handson experience with WordPress content authoring and publishing workflows along with the ability to work directly with content managers editors producers product teams and engineering teams

This role will help establish a scalable selfservice publishing model improve editorial processes support authors through office hours and training and serve as the bridge between business users and technical teams

Key Responsibilities

Provide handson support for WordPress content authoring publishing editing scheduling and page management

Support blog managers content producers editors and business stakeholders with WordPress publishing questions

Help establish and operate a selfservice editorial and publishing model

Participate in regular office hours and provide guidance to authors and content teams

Understand existing WordPress implementation templates components plugins workflows permissions and publishing standards

Troubleshoot authoring and publishing issues and determine whether they require editorial guidance or engineering support

Work closely with WordPress development SRE QA and platform teams to resolve technical issues

Document frequently asked questions known issues publishing procedures and best practices

Create authoring guides SOPs knowledge articles and training materials

Identify repetitive authoring questions and opportunities for automation or improved selfservice

Support content launches campaigns major announcements and highpriority publishing activities

Ensure published content follows established quality accessibility SEO security and governance standards

Track operational issues recurring challenges and improvement opportunities

Provide clear status updates and escalate risks or publishing blockers when required

Required Skills

Strong handson experience with WordPress CMS

Experience with enterprise content authoring and publishing operations

Good understanding of WordPress pages posts templates Gutenbergblock editing plugins media management categories tags redirects and publishing workflows

Experience supporting editorial teams content managers or digital producers

Ability to troubleshoot publishing and authoring issues independently

Understanding of web technologies such as HTML CSS URLs redirects caching and basic browser troubleshooting

Familiarity with Agile delivery and tools such as Azure DevOps Jira or similar platforms

Strong documentation and knowledgemanagement skills

Excellent verbal and written communication skills

Ability to work directly with senior stakeholders and explain technical topics in simple terms

Preferred Skills

Experience supporting largescale enterprise or global WordPress platforms

Experience with Microsoft digital platforms or Microsoft technology environments

Familiarity with Azurehosted WordPress environments

Understanding of SEO accessibility analytics security and web performance

Experience building selfservice publishing or content operations programs

Exposure to AIassisted content operations workflow automation or Copilotbased solutions

Success Measures

Success in this role will be measured by increased author selfservice reduced publishing support dependency faster resolution of editorial issues improved documentation fewer repeat questions and reliable execution of businesscritical blog publishing activities