Senior Specialist - Package Implementation

ServiceNow Integration Lead is responsible for designing developing and managing integrations between ServiceNow and other systems ensuring seamless data flow and optimized workflows This role requires strong technical expertise leadership skills and the ability to translate business requirements into effective technical solutions

Key Responsibilities

Integration Design and Development

Lead the design development and implementation of ServiceNow integrations using APIs REST SOAP Integration Hub E Bonding and other relevant technologies

Requirement Gathering

Collaborate with stakeholders to gather and document integration requirements translating them into technical specifications

Technical Leadership

Provide technical guidance and mentorship to a team of ServiceNow developers ensuring adherence to best practices and standards

Solution Delivery

Oversee the endtoend delivery of integration solutions from design to deployment and support

System Integration

Ensure seamless integration between ServiceNow and other systems including but not limited to HR systems CRM systems and other enterprise applications

Troubleshooting and Optimization

Troubleshoot integration issues optimize performance and ensure the stability of integrated systems

Documentation

Develop and maintain comprehensive documentation for integrations including design specifications configurations and workflows

Mandatory Skills and Experience

Integration Technologies Strong experience with API development REST SOAP IntegrationHub E Bonding and other integration patterns

Scripting Proficiency in ServiceNow scripting languages JavaScript Glide APIs

Technical Leadership Proven experience in leading and mentoring technical teams

Communication and Collaboration Excellent communication interpersonal and collaboration skills

ProblemSolving Strong analytical and problemsolving skills to troubleshoot and resolve integration issues