Senior Specialist - Package Implementation

This role will lead the design implementation and optimization of ServiceNow IT Operations Management capabilities including Discovery Service Mapping Event Management and CMDB governance within a complex enterprise environment

Responsibilities

Serve as the technical expert for ServiceNow ITOM capabilities including Discovery Service Mapping Event Management Certificate Management and CMDB integration

Configure tune and troubleshoot ServiceNow Discovery including MID Server configuration credential management patterns probes and sensors and discovery error resolution

Maintain CMDB integrity through identification and reconciliation rules data normalization relationship mapping and alignment with CMDB governance and ITIL best practices

Discover and manage cloud resources in GCP including cloudnative services dynamic infrastructure and integration of cloud assets into the ServiceNow CMDB

Design and implement automation using ServiceNow workflows Flow Designer APIs and integrations with monitoring and infrastructure tools

Perform systems performance analysis and root cause analysis of production incidents including participation in 247 coverage as needed

Complete handson development within the ServiceNow platform including but not limited to client scripts business rules ui actions ui policies data policies workflow flow designer integration hub spokes script includes catalog items portal widgets ui pages event and rules

Perform code review of peer development changes to ensure compliance with the Sabre ServiceNow Development standards and vendors best practices

Lead upgrade patch skip remediation ensuring compliance with the Sabre ServiceNow Development standards and vendors best practices

Take ownership of high level complex business requirements and works them to completion

Understand business user stories requirements to provide the technical design and solution for product enhancements new features

Deliver product enhancements new features and defect fixes on time and error free

Provide updated documentation of all product work including but not limited to design documentation technical operations support documentation and release notes

Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools

Qualifications and Education Requirements

Bachelormasters degree in computer science Information Technology or a related field

Minimum of 56 years of experience implementing and administering ServiceNow ITOM capabilities including Discovery Service Mapping and CMDB integration

Strong understanding of enterprise infrastructure components including servers networks cloud platforms containers and applications

Strong understanding of network architecture SOA objectoriented analysis and design and application development methodologies

Proven ability to manage competing priorities with minimal supervision

Exceptional interpersonal skills including teamwork facilitation and negotiation

Strong knowledge of ServiceNow platform architecture modules and functionalities

Handson experience in configuring Business Rules Client Scripts UI Policies UI Scripts UI Actions UI Pages Script Includes Access Control Lists complex workflows and Solution migration to higher environment

Experience in developing ServiceNow integrations using APIs web services and data

Ideal Candidate Profile

Deep ServiceNow ITOM expert who can independently lead discovery architecture and CMDB governance initiatives

Strong communicator who can bridge the gap between complex technical solutions and nontechnical business stakeholders

Strategic thinker who can develop longterm roadmaps while staying engaged at the operational level

Collaborative team player who works effectively with technical teams business users and vendor partners

Brings technical depth professionalism and accountability to every engagement