Senior Specialist - Package Implementation

12-16 years of experience in ITSM specifically supporting the ServiceNow processes

Playing an architect role

Should be able interact with buisness and get the requirements

Should be able to understand the agile connvept and segregate the stories according to releases

Good knowledge on Servicenow modules

Configuration and enhancements on the ServiceNow ITSM module

Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools

Expertise with scripting languages such as JavaScript and Angular JS

Web service proficiency REST SOAP as well as XML and JSON knowledge

Ability to talk to business to understand requirements provide options and set right expectations on delivery

Excellent written and oral communication skills

Good to have

Experience successfully implementing the ServiceNow ITSM modules platform and processes leveraging the ITSM framework

ServiceNow System Administrator Certification ITSM Implementation

Experience performing continuous improvement initiatives for processes and services

Experience with ServiceNow Workplace Safety apps implementation