Senior Specialist - Package Implementation

Key Responsibilities

Influence and guide customers on ServiceNow leading practices to ensure future upgradability and maintainability

Exhibit thought leadership with advanced technical domain expertise surpassing the capabilities of Senior Technical Consultants

Drive largescale developments and complex deployment processes and integrate sophisticated technical solutions

Lead partner teams and technical governance across diverse engagements resolving technical challenges and addressing gaps

Stay updated on ServiceNow capabilities and trends sharing insights to drive optimal project outcomes

Lead advisorycodeliver engagements with minimal oversight identifying complex risks and issues early

Coach and mentor junior team members Senior Technical Consultant Technical Consultant Associate Technical Consultant on solutioning building expertise and addressing project challenges as they arise

Participate in workshops with customers to assess current processes and establish futurestate processes

Design and deliver ServiceNow workflow solutions with a technical architecture designed for longterm success and following ServiceNow technical standards and leading practices

Provide oversight and unit testing of code developed by partner or customer employees

Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes

Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution

Provide feedback to product development to improve the product based on experiences gained with customers

Maintain skills certifications on relevant technologies for applicable workflows

Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry

8 years experience as part of a professional services organization or equivalent educationexperience

Ability to travel up to 50

Industry domain expertise in relevant workflow areas

Creative with comfort running projects independently

Success driving complex issues through analysis and resolution

Experience working collaboratively

ServiceNow certifications in aligned workflow

Expert in integrating AI tools to optimize workflows drive strategy and deliver business value through platforms like ServiceNow

Skilled in ethical AI use technical translation and stakeholder engagement across both technical and executive audiences