Senior Specialist - Package Implementation

Experience

5 years of hands on experience with ServiceNow ITAM SAM modules

Strong experience in ServiceNow platform development including scripting and automation e g JavaScript Glide Business Rules etc

Familiarity with software license management compliance and best practices for managing IT assets

Skills

Strong knowledge of IT Asset Management and Software Asset Management concepts and processes

Proficiency in ServiceNow development and administration

Solid understanding of ITIL processes and how they apply to ITAM SAM

Excellent problem solving and analytical skills

Strong communication skills with the ability to interact with technical and non technical stakeholders

Certifications Preferred

ServiceNow Certified System Administrator CSA

ServiceNow Certified Application Developer CAD

ITIL Foundation certification