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Senior Specialist - Package Implementation
LTM
🇮🇳 India
On-site
Senior
3 weeks ago
- Agile
- REST API
- SOAP
- Scrum
- UI/UX
3 weeks ago
- Senior Engineer will assist in the configuration development support of the ITSM platform through out of the box Fresh Service solutions and customization based on the business requirements
- As High level Engineer will work with team to implement and deliver applications in a fast paced agile project environment
- In addition the High level Engineer will participate in designing meeting and consulting with business clients to refine test and debug programs to meet business needs
- Primary skills: Rest APIs SOAP integration ITSM INC Problem Change Service Management CMDB
- Customizing ITSM applications and facilitating rollout of new applications and modules and configuring Application UI and Configure Workflow
- Interacting with clients and participating in client and Business discussions for requirements gathering and planning
- Performing onsite design and Functional review before delivering the modules
- Participating in discussions with Business Analysts and designing the FDD Functional Design Documents
- Configuring and customizing the system to support business process and functionality
- Collaborating effectively with other ITSM administrators to develop solutions and handle general updates and configurations changes and or requests
- Identifying system deficiencies and recommending solutions ensuring appropriate tools and processes are in place to have a development production environment that is reliable and reproducible
- Ensuring tool configuration consistency across development stage testing sandbox and production environments
- Participating in ongoing production support and end user support
- Collaborating with System Administration and key stakeholder teams to analyze and understand requirements and then transforming the requirements into a valid solution
- Working closely with business and IT teams to gather input to support ongoing business needs for configuration implementation and support
- Designing and building applications and providing integration with other applications and platforms including architecture languages best practices and methodologies in an agile scrum environment
- Providing strong development ensuring project is on track and collaborating on an ongoing project in both new and enhancement development among engineers developers analysts and other team members and
- Following maintaining and applying documentation best practices procedures and processes throughout development reviewing and applying any additional UIUX requirements from internal team and aligning into
Senior Specialist - Package Implementation · LTM