Senior Specialist - Package Implementation

8-12 years of experience with ServiceNow required with Hands-on design, development, and deployment experience with the Service-now platform.
- 5 years of Experience with ServiceNow and the GRC and IRM in an enterprise production environment.
- Service now implementation experience of solutions (configuration and customization) for all components of the ServiceNow GRC product.
- Knowledge of ServiceNow Fundamental in ITSM modules (Incident, Problem, Change, CMDB & Asset, Service Catalog).
- Ability to assess vendor security within Compliance and Risk applications.
- Ability to leverage ServiceNow GRC tools to track, monitor, report, and remediate findings.
- Proficient in Java Script and ServiceNow Java script APIs.
- Experience working with Agile teams, methodologies, and tools in a virtual environment.
- ITIL Foundation certification.
- A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
- ServiceNow certifications (ServiceNow Certified IRM Developer, ServiceNow Certified System Administrator.
- Can create custom business rules, client scripts, script includes, UI policies, ACL’s, data policies, UI scripts.
- Can troubleshoot basic configuration/script issues.
- Can demonstrate a record of accomplishment in managing multiple complex tasks simultaneously.
- Can work independently and collaboratively with customers and delivery teams on implementations and remote services.
- Exhibits punctual and attentive attendance at all project meetings including: requirements review and validation sessions, SCRUM ceremonies.
- Utilizes strong communication, presentation, and writing skills.