Senior Specialist - Package Implementation

Job Title: Senior Specialist - Package Implementation

Location: Hyderabad

Experience: 8-12 years

About the Role: Join LTM as a Senior Specialist - Package Implementation to lead the delivery of transformative ServiceNow solutions. Shape enterprise architecture and drive operational excellence by maximizing the platform's potential to accelerate digital transformation.

Role and Responsibilities (What You'll Do):

• Lead the design, development, and implementation of complex ServiceNow customizations, including core setup, workflow administration, data imports, and third-party integrations, to drive operational efficiency.
• Perform advanced ServiceNow customizations by leveraging Business Rules, Script Includes, UI Actions, and Client Scripts in adherence to industry best practices.
• Execute comprehensive workflow design, configuration, development, and data loads across core ServiceNow platforms and applications.
• Oversee code reviews and technical delivery standards to ensure robust, scalable, and high-performance solutions.
• Drive team management initiatives, providing technical mentorship and guidance to foster high performance across development cycles.
• Program advanced workflow enhancements and seamless integrations with external enterprise applications.
• Collaborate closely with cross-functional stakeholders and product owners within Agile/SAFe frameworks to align technical execution with business objectives.

Qualifications (What You'll Bring):

Must-Have:

• Demonstrated 8-12 years of extensive hands-on experience as a ServiceNow Developer, with at least 3 years specializing in the ServiceNow GRC and IRM modules.
• Deep expertise in server-side scripting methodologies, including Business Rules, Script Includes, and ACLs, following optimal performance and security protocols.
• Proven capability in managing code reviews, delivery oversight, and technical team leadership within enterprise environments.
• Practical proficiency in ServiceNow IntegrationHub, REST/SOAP APIs, custom scripting, and third-party software integrations.
• Active Certified ServiceNow Application Developer (CAD) certification.

Preferred:

• Bachelor's degree in Computer Science, Information Technology, or a related technical discipline.
• Comprehensive domain expertise in Governance, Risk, and Compliance (GRC) frameworks along with strong analytical and stakeholder communication competencies.