Senior Specialist, Operations

Position Summary...

What you'll do...

Key responsibilities 

• Act as the primary point of contact for operational escalations across the fulfillment center network, owning each case from intake through to resolution and keeping sellers informed throughout. 

• Escalate systemic or technical faults to the relevant partner teams, track them to a fix, and validate the outcome. 

• Manage delivery appointment scheduling and capacity in partnership with sellers and carriers, and hold partners to agreed service levels. 

• Own the removals lifecycle, including disposition decisions and vendor coordination. 

• Reconcile seller inventory end to end, investigating and resolving discrepancies in partnership with FC Quality Assurance, who own inventory accuracy at the facility level. 

• Support reconciliation of inventory loss and reimbursement. 

• Track, report, and improve core operational metrics: inbound and outbound volumes, processing cycle times, appointment adherence, and inventory accuracy, and contribute to weekly business reporting. 

• Conduct on-site root cause analysis and convert findings into durable standard operating procedures. 

Minimum qualifications 

• 3+ years in eCommerce fulfillment, supply chain, logistics, or warehouse operations. 

• Demonstrated success managing a high volume of operational escalations to resolution. 

• Exceptional communication skills, both written and verbal, with the ability to work effectively across non-technical and technical audiences. 

• Exceptional computer skills: advanced Excel proficiency is a must, with the data fluency to pull, reconcile, and report on operational metrics. 

• Good analytical and financial competencies. 

• Effective problem solving and critical thinking skills, both proactive and reactive. 

• Strong time management, with a proven ability to prioritize competing tasks. 

• Working understanding of how inventory accuracy is controlled within a fulfillment operation, and the ability to reconcile seller inventory end to end. 

• Bias for action and ownership. 

Leadership Expectations:

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve our Customers:

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive for Excellence:

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

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