Senior Specialist - Business Analysis + GDS Domain

Job Title: Business Systems Analyst – Travel Domain

Location:

LTM PAN India Location

Experience:

7+ years (flexible based on expertise)

Job Summary

We are seeking aBusiness Systems Analyst (BSA) with strong experience in thetravel domain, specifically withintravel agencies, to bridge business requirements and technology solutions. The ideal candidate will have hands-on exposure toGDS platforms (Sabre/Amadeus/Travelport), end-to-end travel operations, and strong technical understanding of data and integrations in a fast-paced environment.

Key Responsibilities

• Act as a liaison between business stakeholders and IT teams to translate business needs into functional and technical requirements
• Analyze and document travel business processes includingReservations, Ticketing, EMD, Exchanges & Refunds
• Work extensively withGDS systems (Sabre/Amadeus/Travelport) for booking, pricing, shopping, fare quotes, and ticketing workflows
• SupportNDC integrations andAPI mapping, including analysis ofJSON and XML payloads
• Perform data analysis usingSQL and other data tools to support business decisions
• Create clear documentation such as BRDs, FRDs, process flows, and use cases
• Collaborate with development and QA teams through the fullsoftware development lifecycle (SDLC)
• Drive process optimization and efficiency improvements in dynamic, high-volume environments
• Support stakeholders with data visualization, reporting, and insights

Required Skills & Experience

• Strongtravel domain experience, preferably withtravel agencies
• Hands-on expertise inGDS systems: Sabre, Amadeus, and/or Travelport
• Solid understanding of:
  • Reservations & Ticketing
  • EMD, Exchanges & Refunds
  • Pricing, Shopping, Fare Quotes
  • NDC concepts and implementations
• Experience withAPI mapping and integrations
• Proficiency inSQL, data analysis, and travel-related datasets
• Working knowledge ofJSON and XML data formats
• Strong analytical, problem-solving, and documentation skills
• Excellent stakeholder management and communication skills

Good to Have

• Experience with data visualization tools
• Exposure to travel-specific platforms and booking engines
• Prior experience working in agile or fast-paced delivery environments

Key Competencies

• Business & process analysis
• System thinking and attention to detail
• Stakeholder collaboration
• Adaptability in dynamic environments