Senior Specialist - Architecture

Technical Skills:

ServiceNow Platform Expertise Advanced proficiency in ServiceNow modules such as IT Service Management ITSM IT Operations Management ITOM and Integrations with Third Party applications

Knowledge on ServiceNow and BMC Helix is an added advantage

Programming Languages Strong knowledge of JavaScript client and server side Glide API HTML CSS and experience with RESTSOAP integrations

Workflow and Automation Ability to design and implement complex workflows business rules UI policies client scripts and automation using ServiceNow tools

Integration Skills Experience integrating ServiceNow with external systems Active Directory CMDB monitoring tools etc using APIs MID servers and integration technologies

Database Management Familiarity with relational databases data modeling and ServiceNow tables and relationships

CMDB Expert Configuration Management Deep understanding of CMDB structures asset management and configuration item CI lifecycle management CMDB Admin Manage CMDB Restructure CMDB using CSDM Experienced in IRE

Security and Access Control Knowledge of ServiceNow ACLs roles groups and security best practices

Performance Optimization Experience in platform performance monitoring troubleshooting and optimization

Professional Experience

Solution Architecture Ability to design scalable maintainable and secure ServiceNow solutions tailored to business requirements

Problem Solving Strong analytical and troubleshooting skills in complex enterprise environments

Documentation Ability to create and maintain technical documentation design specifications and user guides

Agile Methodologies Experience working with AgileScrum teams and tools

Certifications

ServiceNow Certified System Administrator CSA

ServiceNow Certified Implementation Specialist CIS in relevant modules ITSM ITOM

ServiceNow Certified Implementation Specialist CIS Discovery Mandatory

Additional certifications in cloud technologies AWS Azure Cloud are a plus

Soft Skills

Communication Excellent verbal and written communication skills for stakeholder interaction and crossteam collaboration

Adaptability Ability to quickly learn new features adapt to platform changes and stay updated with ServiceNow releases

Teamwork Experience working in diverse teams and supporting organizational goals

Customer Focus Strong commitment to understanding and addressing customer needs and delivering highquality solutions