Senior Specialist - Architecture

Job Description

The Senior Platform Architect is an advisory role responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that deliver outcomes The Senior Platform Architect ensures customers use leading practices around instance strategy technical governance core data integrations and the health of the platform This is a consultative role focused on guiding ServiceNow partner and customer employees on the engagement team to provide a solution on an architecture designed for longterm success

You will work with the customer across executive platform owner enterprise architects and development teams during the selling structuring and implementation of solutions

Be an architectural advisor across multiple engagements to guide customers partners and internal team members to provide successful customer solutions

Provide a variety of architectural knowledge across multiple workflows

Develop relationships with CoEI and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision

Translate goals to outcomes into a customer roadmap

Translate business information and technical requirements into an architectural blueprint to achieve complex goals

Engage with the customers Enterprise Architects to position ServiceNow as the digital transformation platform standard integrated with the customers core applications

Manage technical governance and a delivery operating model and governance

Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices

Support the sales effort by scoping and estimating the engagement and change orders

Be an active contributor of leading practices and expertise related to the ServiceNow platform 

Qualifications

To be successful in this role you have

Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving This may include using AIpowered tools automating workflows analysing AIdriven insights or exploring AIs potential impact on the function or industry

8-12 years progressive experience as part of a professional services organization or equivalent educationexperience

Management consulting experience

Creativity with comfort running programs independently within a startup paced environment

Success driving complex issues through analysis and resolution

Industry domain expertise

Large program experience leading architecture and design

Enterprise architecture experience

Cloud application technology experience

ServiceNow certifications in aligned workflow

Ability to travel though likely mostly remote

Fluent in English and any other European language is a bonus