Senior Specialist - Architecture

Job Title: Senior Specialist - Architecture

Location: Pune

Experience: 8-12 years

About the Role: LTM is seeking a Senior Specialist - Architecture to lead complex ServiceNow implementations. Drive business transformation by architecting scalable platform solutions that enhance operational efficiency across enterprise environments.

Role and Responsibilities (What You'll Do):

• Lead the end-to-end design, configuration, and enhancement of enterprise ServiceNow ITSM, ITAM, and ITOM modular platforms within multi-tier production environments.
• Architect robust solution designs and implement complex ServiceNow projects while adhering to Agile Scrum methodologies.
• Oversee advanced configurations across ITSM Pro, CMDB, Asset Management, Discovery, Service Mapping, and Event Management.
• Develop custom scripts using client-side and server-side techniques alongside Glide APIs to optimize application performance.
• Document all development, configurations, and technical specifications while preparing comprehensive training materials for stakeholders.
• Drive cross-functional collaboration by partnering with clients and technical teams to resolve critical issues and ensure accurate information flow.
• Ensure operational excellence through rigorous crisis management, time management, and proactive problem-solving strategies.

Qualifications (What You'll Bring):

Must-Have:

• Advanced proficiency in configuring and deploying ServiceNow CMDB, ConnectedOps, CSM, DevOps, FSM, and FSO architectures.
• Demonstrated expertise in ServiceNow HRSD, Integration Hub, ITAM-HAM, ITAM-SAM, and ITOM-Cloud Insights modules.
• Comprehensive technical capability in ServiceNow ITOM-Discovery, ITOM-Governance, ITOM-ServiceMapping, and ITSM platforms.
• Hands-on experience utilizing ServiceNow-Cloud Observability, CustomApp Development, Event Management, and GRC/IRM frameworks.
• Specialized knowledge in ServiceNow Healthcare & LS, Legal, Public Sector, SPM, and TSM operational workflows.

Preferred:

• Bachelor's degree in Computer Science, Information Technology, or a related technical discipline.
• Possession of ServiceNow Administration certification alongside multiple Certified Implementation Specialist credentials in ITSM, ITOM, and ITAM tracks.
• Strong industry domain expertise in enterprise IT service management combined with exceptional analytical and customer engagement skills.