Senior Specialist - Architecture

The Senior Technical Writer is responsible for designing creating standardizing and governing highquality technical and process documentation in complex multistakeholder environments.

This role focuses on building structured rolebased knowledge systems that are easy to consume maintain and scale rather than producing adhoc documents

The role requires strong analytical skills stakeholder collaboration and the ability to convert fragmented or implicit knowledge into clear authoritative and reusable documentation

Key Responsibilities

Design and maintain documentation structures that support rolebased knowledge consumption

Author rewrite and standardize technical and process documentation such as

Process guides and workflows

Operational playbooks and runbooks

Reference and governance documentation

Translate complex discussions workshops and SME inputs into clear structured written content

Define and enforce documentation standards including templates naming conventions and versioning

Establish documentation governance including ownership review approval and lifecycle management

Review existing documentation to eliminate duplication ambiguity and outdated content

Collaborate closely with subject matter experts technical teams and operational stakeholders

Ensure documentation is accurate discoverable auditready and easy to maintain

Support onboarding training and change enablement through clear and consumable documentation

Experience

8 to 12 years of experience in technical writing process documentation or knowledge management

Proven experience working in large complex environments with multiple stakeholders

Strong background in operational technical or processdriven documentation

Skills

Excellent written communication and informationdesign skills

Ability to simplify complex concepts without loss of accuracy

Strong attention to detail consistency and quality

Systems thinking and structured documentation mindset

Ability to work independently in ambiguous environments

Tools Platforms

Documentation and knowledge platforms eg Word SharePoint Confluence or similar

Diagramming or visualization tools for process flows

Familiarity with documentation governance and lifecycle practices

Key Success Indicators

Clear standardized and role aligned documentation

Reduced duplication and confusion across knowledge assets

High adoption and trust in documented content

Improved onboarding operational efficiency and knowledge reuse

Documentation that remains current governed and scalable over time