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Senior Software Engineer (Salesforce Service Cloud)
Diverse Lynx India
Location not stated
Senior
4 months ago
- Salesforce Service Cloud
- Service Cloud
- Apex
- Lightning Web Components
- LWC
- SOAP
- Agile
- Devops
- CI/CD
- Salesforce
4 months ago
Job Summary
The Senior Software Engineer designs, develops, tests, deploys, monitors, and supports Salesforce Service Cloud solutions. This role ensures high-quality, secure, scalable, and reliable applications aligned with enterprise standards.
The engineer is responsible for end-to-end delivery of Service Cloud implementations including case management, service automation, integrations, and agent productivity enhancements. The role contributes to strengthening the squad's technical foundation and uplifting engineering practices while enabling modern, efficient, and customer-centric service experiences.
Key Responsibilities
Service Cloud Development & Delivery
- Design and develop solutions usingApex, Lightning Web Components (LWC), Flows, and Service Cloud features
- Configure and customize Service Cloud applications (Case Management, Knowledge, Omni-Channel, Service Console)
- Build scalable workflows, automation, and business process orchestration
- Develop reusable components and frameworks aligned with enterprise standards
Integration & Data Management
- Implement integrations usingREST/SOAP APIs, middleware, and external systems
- Design and manage Service Cloud data models, ensuring data integrity and governance
- Work with product/service data, customer interactions, and case lifecycle data
- Integrate CTI, omnichannel routing, and external service systems where applicable
Agile Delivery & Backlog Ownership
- Collaborate with Product Owners to refine backlog and define user stories with clear acceptance criteria
- Break down features into sprint-ready tasks and support estimation and prioritization
- Identify dependencies and contribute to roadmap planning
- Participate in Agile ceremonies (stand-ups, sprint planning, demos, retrospectives)
Architecture & Solution Design
- Understand and contribute toService Cloud architecture patterns
- Work with Solution Architects to implement scalable, secure, and maintainable solutions
- Apply best practices for multi-channel service delivery, case routing, and automation
- Design logical flows, system interactions, and solution blueprints
Quality Engineering & Production Support
- Establish and enforce quality standards and coding best practices
- Performcode reviews, testing, and defect resolution
- Develop unit tests and ensure adequate test coverage
- Support production environments, troubleshoot issues, and resolve performance bottlenecks
- Create and maintain operational runbooks and support playbooks
Monitoring & Performance Optimization
- Monitor application health, performance, and availability
- Diagnose system issues and optimize performance
- Implement proactive alerting and logging mechanisms
- Improve system scalability and efficiency
DevOps & Continuous Improvement
- Implement and enhance CI/CD pipelines for Salesforce deployments
- Automate repeatable tasks and environment management
- Improve SDLC processes and deployment efficiency
- Drive continuous improvement initiatives within the team
Collaboration & Leadership
- Mentor junior engineers and support technical skill development within the team
- Collaborate with cross-functional teams (QA, Product, Integration, Business)
- Influence stakeholders without direct authority
- Promote best practices and innovation within the squad
Additional Requirements
- Bachelor's degree or equivalent experience
- 5–8 years of Salesforce development experience
- Strong expertise inSalesforce Service Cloud implementation
- Experience delivering end-to-end service solutions (case lifecycle, workflows, automation)
- Experience in integrations and enterprise system connectivity
- Strong understanding of SDLC, DevOps, and Agile practices
Senior Software Engineer (Salesforce Service Cloud) · Diverse Lynx India