ES
SENIOR SERVICE & UX DESIGNER
Epsilon Solutions LTD
🇨🇦 Canada
On-site
Senior
1 month ago
- Graphic Design
- User Research
- Usability Testing
- Design Systems
- Design Tokens
- WCAG
- Agile
- Design Thinking
- Figma
- Miro
- FigJam
- Jira
- Confluence
1 month ago
Location: Edmonton AB
Terms: Contract
1 Minimum ten (10) years of progressive experience delivering UX, UI, and Service Design within complex enterprise environments, preferably within government, public sector, or similarly regulated organizations
2. Minimum five (5) years of experience supporting digital transformation initiatives within government, public sector, crown corporations, or comparable environments.
3. Post-secondary diploma or degree in Interaction Design, Human Computer Interaction (HCI), Product Design, User Experience Design, Industrial Design, Graphic Design, Computer Science, or a related discipline.
4. Demonstrated experience designing end-to-end digital services using Human-Centred Design methodologies, including discovery, ideation, prototyping, and validation.
5. Demonstrated experience planning and conducting user research activities, including user interviews, usability testing, surveys, and other qualitative and quantitative research methods.
6. Demonstrated experience producing UX and service design deliverables, including personas, journey maps, service blueprints, information architecture, user flows, wireframes, and interactive prototypes.
7. Demonstrated experience designing responsive web applications and enterprise digital platforms, including experience working within complex business and service environments.
8. Demonstrated experience developing and maintaining enterprise design systems, including component libraries, design tokens, interaction standards, and accessibility guidelines
9. Demonstrated experience applying accessibility standards (WCAG 2.2 AA or equivalent) throughout the design lifecycle.
10. Demonstrated experience working within Agile delivery teams and collaborating with cross-functional resources, including Product Managers, Business Analysts, Developers, Architects, and Quality Assurance.
11. Demonstrated experience facilitating stakeholder workshops, design thinking sessions, and collaborative discovery activities.
12. Demonstrated experience preparing production-ready design specifications and supporting implementation through design QA and collaboration with development teams.
13. Experience using modern design and collaboration tools such as Figma, Miro, FigJam, and Agile management platforms such as Jira or Confluence.
HUMAN-CENTRED SERVICE DESIGN & USER RESEARCH EXPERIENCE :
1. Provide a summary of two (2) representative projects demonstrating the proposed resource's experience leading discovery and service design activities for complex digital transformation or enterprise modernization initiatives.
2. Submissions should demonstrate experience applying Human-Centred Design and Design Thinking methodologies to understand user needs, define problem spaces, and inform solution direction.
3. Describe the resource's experience planning and conducting user research and stakeholder engagement activities, including interviews, workshops, and observational research.
4. Include experience developing current and future state service models, including journey mapping, service blueprinting, and identification of opportunities for service improvement.
5. Describe how research findings and insights were synthesized and used to influence product direction, service design decisions, and measurable service improvements.
UX/UI DESIGN, ENTERPRISE DESIGN SYSTEMS & ACCESSIBILITY EXPERIENCE:
1. Provide two (2) representative projects demonstrating experience designing enterprise digital products or platforms.
2. Submissions should demonstrate experience producing UX/UI design artefacts, including information architecture, wireframes, interactive prototypes, and high-fidelity mockups.
3. Include experience designing responsive and mobile-first interfaces, ensuring usability across devices and platforms.
4. Describe experience developing and maintaining enterprise design systems, including component libraries, design tokens, and interaction standards to ensure consistency and scalability.
5. Include experience conducting accessibility reviews and ensuring compliance with recognized accessibility standards (e.g., WCAG), and integrating accessibility considerations throughout the design lifecycle.
6. Describe how design outputs were prepared for developer handoff and how design quality and consistency were maintained during implementation.
SENIOR SERVICE & UX DESIGNER · Epsilon Solutions LTD