Senior Service Desk Manager

🚀We’re Hiring: IT Operations / Service Desk Leader

💼Experience: 10+ Years
🏦Domain: FinTech / BFSI / High-Availability Digital Platforms

We are looking for an experiencedIT Operations / Service Desk Leader to manage mission-critical, customer-facing systems and ensure operational excellence in a high-availability environment.

🔹Must-Have Skills & Experience

• 10+ years of overall IT experience, including5+ years in Service Desk or IT Operations leadership

• Strong understanding ofITIL frameworks (ITIL v4 preferred)

• Hands-on experience withITSM tools such asServiceNow, Jira Service Management, or Remedy

• Proven experience supportingmission-critical, customer-facing financial systems

• Strongincident management andcrisis handling capabilities

• Excellentstakeholder management andcommunication skills

• Experience working inFinTech, BFSI, or high-availability digital platforms

🔹Good-to-Have Skills

• Knowledge ofcloud environments (AWS / Azure / GCP)

• Exposure toDevOps, SRE, or automation-driven operations

• Familiarity withcompliance and security standards relevant tofinancial services

🔹Key Attributes

• Customer-first andrisk-aware mindset

• Ability to perform under pressure infast-paced environments

• Stronganalytical and problem-solving skills

• Highownership and accountability

🔹Why Join Us?

• Opportunity to lead operations for large-scale, high-impact platforms

• Work in a dynamic and fast-growing FinTech/BFSI environment

• Collaborate with senior stakeholders and cross-functional teams