Senior Service Administrator Global Grade 07

Key Outputs

•Perform related administrative tasks to end-to-end processes including record keeping, filing, data capturing in ERP system (e.g. SAP/CRM) and report writing.

•Open work orders and order parts. Close work order on job completion.

•Invoice external customers and process invoices to debtors.

•Create and accept quotes.

•Check credit limits and equipment history.

•Effectively manage work in progress

•Capture, process and analyse job costing elements (Labour, travel,expenses, bought outs, SIMS, hours)

•Accurately capture relevant data from external and internal customers

•Generate purchase orders for internal and external suppliers

•Accurately capture labour hours worked by the service employees

•Follow up with external and internal customers and suppliers to ensure complete information and data capture

•Resolve internal and external customer as well as supplier queries

•Accurately control relative end-to-end processes

•Maintain relevant administrative environment

•Accurately invoice customers for work completed

Qualification, Experience and Competencies

•Grade 12

•Two years relevant administration experience

•An understanding of relevant CS processes

•Perform related administrative tasks to end-to-end processes including record keeping, filing, data capturing in ERP system (e.g. SAP/CRM/NAXT) and report writing.

•Open work orders and order parts. Close work order on job completion.

•Invoice external customers and process invoices to debtors.

•Effective communication

•Effective self-management and performance ownership

•Create and accept quotes.

•Check credit limits and equipment history.

•Effectively manage work in progress

•Capture, process and analyse job costing elements (Labour, travel,expenses, bought outs , SIMS, hours)

•Accurately capture relevant data from external and internal customers

•Generate purchase orders for internal and external suppliers

•Accurately capture labour hours worked by the service employees

•Follow up with external and internal customers and suppliers to ensure complete information and data capture

•Resolve internal and external customer as well as supplier queries

•Accurately control relative end-to-end processes

•Maintain relevant administrative environment

•Accurately invoice customers for work completed.