Senior Retail Modernization Director

The Role

UST is searching for an experienced Senior Delivery Leader to serve as the executive accountable for successful delivery of a large-scale, multi-year retail modernization program embedded with a large Retailer in the East Seattle area. This is a non-billable strategic investment in which you will own end-to-end program execution, governance, and delivery of a $15M–$30M transformation initiative modernizing legacy retail infrastructure to cloud-based platforms. You will lead a 200–300 person matrix organization spanning US onshore and India offshore teams, partnering directly with the Retailer's business, technology, and operational leadership to drive program milestones, risk management, stakeholder alignment, and the realization of measurable business outcomes. This is an execution-focused leadership role where success is measured by program delivery performance, achievement of business objectives, stakeholder confidence, and sustained operational readiness.

What You’ll Do

• Lead end-to-end delivery of the retail modernization program, establishing program governance, delivery operating models, execution frameworks, and performance management mechanisms across all workstreams
• Manage 200–300 person global delivery organization across US onshore and India Global Capability Center (GCC) teams, driving accountability, ownership, and execution excellence through clear governance and decision-making processes
• Drive roadmap execution, milestone achievement, scope management, budget oversight, and business outcome realization; proactively identify, escalate, and resolve delivery risks, dependencies, and blockers
• Establish cross-functional alignment between business priorities, solution architecture, technology execution, and operational readiness across business, product, technology, architecture, operations, and vendor teams
• Lead steering committees, governance forums, and executive reviews with customer leadership; provide transparency through delivery metrics, financial tracking, status reporting, and performance dashboards
• Translate retail business objectives into actionable delivery plans, implementation roadmaps, release strategies, and measurable outcomes; ensure program scope, budget, timelines, and quality objectives remain aligned to business commitments
• Drive organizational change and operational readiness across the customer organization; champion adoption, training, and sustained business value realization post-deployment
• Scale and optimize the India Global Capability Center engagement, managing offshore team productivity, quality, coordination with onshore teams, and cost efficiency across the program lifecycle

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

Required

• At least18 years of progressive leadership experience managing large-scale enterprise delivery programs, retail transformations, or global modernization initiatives
• Proven experience leading multi-million-dollar delivery programs with 100+ person global teams, including offshore/GCC team coordination and vendor management
• Demonstrated success delivering complex enterprise solutions from planning through production deployment, stabilization, and business adoption—ideally in retail, merchandising, or inventory modernization
• Strong background in program delivery governance, risk management, organizational change management, and fixed-budget/fixed-scope project delivery
• Track record of leading platform modernization, legacy system replatforming, or digital transformation initiatives; ability to manage technology integration across multiple workstreams
• Executive presence, stakeholder management credibility, and ability to influence across business, technology, and operational leadership teams in large organizations

Preferred

• Background from global technology services firms with experience managing Global Capability Centers or offshore delivery teams
• Proven experience delivering large-scale Retail ERP package implementations, cloud platform deployments, and hyper-automation or AI capability scaling within complex delivery environments
• Experience with retail industry systems, merchandising platforms, inventory management, or point-of-sale modernization
• Experience translating business transformation strategy into delivery roadmaps and execution plans
• Portfolio or program management office (PMO) leadership in an enterprise environment
• Comfort with matrix organizational leadership and cross-functional influence without direct reporting lines

Location & Compensation

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: East Seattle Area (On-site required)

Compensation Range: $143,000-215,000

Who We Are

Since 1999, UST has worked side by side with the world’s best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients’ organizations—delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

As part of our recruitment process, UST may use AI or automated tools to support activities such as application screening, scheduling, or interview assistance. All hiring decisions are made by our recruitment team. Where applicable law requires it, further notice will be provided separately.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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