Senior Relationship Banker

Position Purpose:

The Senior Relationship Banker will perform the full functions of a Relationship Banker and in the absence of the Retail Branch Manager (RBM), this role will oversee daily branch operations allowing for growth and learning opportunities.

Job Duties and Responsibilities:

• Perform daily operational leadership of the branch when the RBM is out of the office.
• Build trust and respect among other retail team members and be a go-to member of the retail team when additional support is needed.  
• Be a strong leadership example of our Vision, Mission & Core Values for all other team members to follow.
• Operate in a fully universal function by performing Relationship Banker responsibilities and also supporting the lobby and drive thru service line as needed. 
• Maintain and demonstrate advanced knowledge of current bank products and services to provide accurate guidance to customers.
• Efficiently and accurately open new accounts per customer requirements.
• Quickly process routine financial transactions for customers including deposits and withdrawals, loan payments, and cashier’s checks, while ensuring regulatory compliance and adherence to internal procedures.
• Establish and maintain client deposit accounts.
• Perform follow-up activities and outbound calls for new and existing customers
• Maintain advanced knowledge of and ensure compliance with applicable regulatory requirements and internal policies and procedures.
• Expand and retain new and existing customer relationships.
• Assess customers’ banking needs to provide guidance and appropriate products so the customer can recognize possibilities and strategies that will help them build and strengthen their financial position.
• Build a thorough profile for each customer and maintain frequent personal, phone or email contact to grow and strengthen customer relationships.
• Proactively identify and retain “at risk” customers.
• Partner with other departments within the bank to identify sales opportunities and provide awesome customer experiences.
• Provide the highest quality of customer service by promptly addressing concerns and escalate to leadership when appropriate.
• Make use of advertising leads, lists, personal contacts, referrals from the bank and branch customer base to build a book of business.
• Answer incoming calls promptly and professionally.
• Open safe deposit boxes when necessary.
• Research accounts for customers as necessary.
• Effectively train less experienced employees.
• Complete required annual training and maintain knowledge relevant to the role.
• Participate in bank and community initiatives to strengthen visibility and reinforce Firstar’s commitment to the communities it serves.
• Perform additional responsibilities as assigned in support of the Bank’s priorities and objectives. 

Qualifications

Skills and Abilities Required:

• Ability to identify customer needs and present banking solutions and products. 
• Recognize closing opportunities while retaining and growing customer relationships. 
• Ability to initiate customer contact through letters, email, telephone, or personal contact.
• Ability to build professional relationships with coworkers and customers.
• Interpersonal/service-oriented skills and aptitude.
• Excellent written and oral communication skills; ability to encourage open communication by actively listening attentively and then translating knowledge into a written business case.
• Ability to exercise independent judgement by quickly and accurately analyzing information and making decisions.
• Be responsive in a fast-paced, fluid environment while maintaining a service-oriented mindset and excellent organizational skills.
• Maintain a high level of professionalism.
• Maintain high integrity and outstanding work ethic.
• Ability to maintain confidentiality is a requirement.  
• Strong computer skills; proficient in Microsoft Word, Excel, and Outlook.
• Strong sense of initiative; self-motivated.

Experience and Education Requirements:

• Minimum four (4) years of face-to-face customer service experience required.
• Minimum two (2) years as a Relationship Banker, or equivalent, experience required.
• High school diploma, or equivalent.

Physical Requirements:

• Ability to work in a banking environment requiring a combination of sitting, standing, walking, and moving throughout the banking center during the workday.
• Occasional bending, reaching, stooping, or lifting as needed to retrieve files, office supplies, cash drawers, or other materials.
• Ability to occasionally lift and/or move items weighing up to 25 pounds.
• Ability to effectively communicate with customers, coworkers, and community contacts in person, by telephone, and through written and electronic communications.
• Ability to review documents, forms, and computer screens and perform tasks requiring attention to detail and accuracy.

Core Values in Action:

• Integrity: Leads by example with ethical decision-making, honesty, and accountability.
• Trust: Builds confidence through transparent communication and consistent follow-through.
• Respect: Treats others with kindness, professionalism, and appreciation for diverse perspectives.
• Better Together: Fosters collaboration and teamwork to achieve shared goals through strong, trust-based relationships.
• Client & Community Focused: Puts clients and community first through responsive service and meaningful engagement.

Firstar Bank is proud to be an Equal Opportunity Employer: EEO/M/F/Disabled/Vets