Senior Quality Lab Technician

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You lead the plan-do-check-act (PDCA) process of the site quality management system and report results to the quality section manager.

How you will contribute

You will support elements of the site’s quality system, including internal documentation and change management control including quality policies amendments and registration of internal and external documentation, internal audits, effective PDCA cycles and CAPA system management and management review. In addition, you will coordinate the eQCMS bi-annual review, handle consumer complaints from start to finish, and serve as a key contact for food regulatory agency inspection and contacts management.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Relevant experience in a laboratory.
• Working efficiently on a team
• Flexibility and adaptability to meet customer/business requirements
• Attending to detail and following written instructions
• Communicating effectively, verbally and in writing
• Project management and working on multiple activities at the same time
• MS office applications

More about this role

Job specific requirements: 

• Lab instruments: Good understanding of lab instruments, Sets up, operates and maintains laboratory instruments in good condition at all times. Responsible for maintaining clean and organized lab. 

• Lab oversight: Manages PMs, Perform Lab and Floor Equipment calibration (Internal & External) and verification program as per company standards. 

• Manage the PEM, Non-PEM, Water, EB programs.  

• Perform trend analysis of all lab results 

• Escalate the OOS result and Support on the RCA investigation 

• Coordinate swabbing process as required for each program 

• Provide training SME for all the lab technicians 

• Perform daily sampling and pH testing of required samples using the pH bench meter.  

• Perform Weekly, monthly or as required moisture testing of Jersey crumb, Irish Crumb, c 

• chocolate (when requested), Caramel and Creme samples on the FOSS and Karl Fischer. 

• Perform weekly standard (Hydranal 10 water std), perform daily verification standard (Sodium tartrate dihydrate) and maintaining the control chart. Enter moisture reference values on the FOSS and contacting Global Analytical to update the curves (monthly or as required). 

• Perform Chlorine testing of water based on frequency and update the CI water tracker. 

• Perform weekly Pathogen Environmental Monitoring Program across the facility of non-food contact surfaces (Salmonella and Listeria) and water samples (Aerobic Plate Count and Coliforms) to ensure Food Safety and Food Sanitation practices are effective.  

• Perform new water fountains/hoses/water locations for APC and coliforms. Perform Listeria and Salmonella special circumstances swabs in the event of water leaks or drain backups, as needed. 

• Perform Particle Size (d90), Fat and Moisture testing of flakes and chocolate mass samples from each line, Particle Size (d90) and Fat testing of Tanker samples.  

• Perform Testing of Finished Products for D90/Fat OOS investigations, as required. 

• Maintain and monitor all the analytical trackers related to different testings. 

• Report daily results related to all different analytical testings and any report any Out of Specification and non- conformances to the Quality team, Sanitation, Operations Team and other members, as required. 

• Provide training to colleagues, operators and Co-op students for fat analysis, PSD 90, Karl Fischer, the Pathogen Environmental Monitoring Program and shop floor internal analytical equipment verification/ calibration, as needed. 

• Responsible for scheduling the chemical waste disposal of chlorinated KF waste as per frequency. 

• Prepare/send chocolate samples with high GH values or OOS Fat values for fat testing. Update the FOSS Calibration Curve Schedule Excel Tracker. When COAs received, print and file in equipment verification folder. Enter the FAT reference values for the samples tested on the FOSS. Contact the Global Analytical team to update the FAT NIR curves. 

• Facilitate and conduct the repeatability study of each measuring device used at Gladstone in a timely manner. 

• Perform the annual FAPAS proficiency test of an unknown chocolate sample. The sample is tested internally for particle size, FAT, moisture content and sent externally to MXNS Italy. 

• Perform annual light assessment of various locations across the plant production areas to ensure that lighting is according to industry standards using a lux meter. Escalate failed/OOS lighting locations to ensure corrective action is taken. 

• Support Health & Safety culture by reporting BOS on Solvace and Conduct a Lock Out Tag Out checks as suggested by H&S department. 

• Complete Safety and Compliance Monthly trainings as per required frequency. 

• Enter data in Plant Systems and maintain Quality Computer Systems (SAP and QS) to ensure accuracy.  

• Attends daily Quality DMS and shares required information. 

• Any other duties as assigned by the Quality Compliance Manager or Quality Manager. 

Work schedule: 

• Regular business hours, Flexibility to work on the weekends may be needed at certain times 

Business Unit Summary

With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.

Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.  Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.

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