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Senior Quality Analyst
Infinite Computer Solutions
🇺🇸 United States
On-site
Senior
2 months ago
- Genesys
- Agile
- Integration Testing
- Azure DevOps
- CRM
- Scrum
2 months ago
Job description
Quality AnalystKey Responsibilities
•            Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions.
•            Define functional, integration, system, regression, performance, and UAT testing approaches.
•            Ensure traceability between business requirements, user stories, and test cases.
•            Participate in requirement reviews and design walkthroughs to identify test scenarios early in the development lifecycle.
•            Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives.
•            Functional and integration testing MS Dynamics 365 features and Genesys CX (Call routing, IVR flows etc.)
•            Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues.
•            Support root cause analysis and recommend process improvements to enhance software quality.
•            Support business users during UAT planning and execution.
•            Develop UAT scenarios and scripts.
•            Track UAT completion and sign-off activities.
•            Participate in performance, load, and scalability testing.
•            Validate system response times and user experience.
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Required Skills & Qualifications:
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•            5+ years of Quality Assurance and Software Testing experience.
•            2+ years working on Contact Center, CRM, or Customer Service platforms.
•            Experience testing enterprise SaaS applications.
•            Experience supporting Agile/Scrum delivery environments.
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- Qualifications: Graduate
- Range of Year Experience-Min Year: 6
- Range of Year Experience-Max Year: 8
Senior Quality Analyst · Infinite Computer Solutions