SENIOR PROJECT MANAGER

tRole overviewThe ServiceNow Architect will be instrumental in designing and implementing ServiceNow solutions that align with business needs and drive operational efficiency The ideal candidate will have over 15 years of experience in IT service management and a deep understanding of ServiceNow architecture and best practicesKey responsibilitiesSolution architecture and designLead the design and architecture of ServiceNow solutions ensuring all technical components meet business requirementsDefine and maintain platform standards guidelines and best practices to ensure scalable secure and high performance ServiceNow implementationsArchitect solutions across multiple modules such as SPM and PPM and custom applications using App EngineTechnical leadershipProvide technical leadership to development teams offering guidance on platform capabilities custom development and integrationsCollaborate with stakeholders business analysts and project managers to translate business requirements into technical specifications and architectureReview and approve detailed designs and configuration documents to ensure alignment with architectural visionPlatform strategy and roadmapDefine the platform strategy and architectural roadmap in collaboration with business leaders and IT teamsLead ServiceNow upgrade planning ensuring compatibility and leveraging new features and functionalitiesWork with leadership to identify opportunities to expand the ServiceNow footprint and deliver ongoing platform enhancementsCustom development and integrationsOversee the development of custom applications workflows and integrations with third party systemsEnsure best practices in custom scripting such as Glide and JavaScript API development and ServiceNow Integration HubLead design sessions for creating new integrations and automation using Flow Designer Orchestration and other ServiceNow capabilitiesGovernance and complianceEstablish and enforce governance frameworks and ensure solutions comply with security and regulatory requirements