DL
Senior Professional Services Engineer (NTRX)- R System
Diverse Lynx India
🇺🇸 United States
On-site
Senior
4 weeks ago
- Windows
- Microsoft Windows
- SIP
- TCP
- UDP
- Wireshark
- SQL
- Avaya
- Cisco
- Amazon Connect
- AWS
- Azure
- VMware
- Citrix
- LDAP
- Disaster Recovery
- Active Directory
- Group Policy
- DNS
- MCP
- MCSE
- CCNA
- Microsoft SQL Server
4 weeks ago
We are seeking candidates with 5-10 years of experience to join our Delivery and Engineering team as NTR-x Professional Services Engineers (PSE). The role is responsible for the remote installation, implementation, configuration, and integration of the NiCE NTR-x platform, and for delivering enterprise-scale recording & compliance solutions to leading banks and financial institutions. The PSE provides technical expertise across the full project lifecycle — from the sales-to-services transition through project closure — working with Architects, Project Managers , R&D, Customer Support, and clients.
- Role:Senior Professional Services Engineer (NTRX)
- Location:Pune, Hinjewadi PH-2
- Work type: Hybrid,2 Days WFO
Mandatory:
- Experience in the Financial Services / Banking domain.
- Hands-on experience with NiCE/any other recording solutions(eg: Verint) — installation, configuration, upgrades, and maintenance on windows/cloud platforms.
- Microsoft Windows Server/OS knowledge.
- IP / SIP communication analysis and strong telephony background.
- Networking fundamentals — 7-layer OSI model, TCP, UDP, LAN/WAN, NICs, switches, and routers.
- Troubleshooting using sniffers and analysis tools — Wireshark, log analysis, and other network-testing utilities.
- Basic scripting — query and update knowledge (SQL / shell ).
- Strong customer-facing skills — able to lead technical discussions, manage stakeholder engagement and represent NiCE in client meetings.
- Recording / telephony integration experience with PBX, switch, and ACD vendors — Avaya, Cisco, Microsoft Teams, and Amazon Connect.
- Cloud experience — AWS (primary), Azure; virtualization on VMware and Citrix.
- Advanced solution experience — MDC, LDAP, SSO, ACD integrations, database migrations, Disaster Recovery and High-Availability designs.
- Microsoft Security — Active Directory, Domain Controllers, Group Policy, DNS, security policies, hardening, encryption, Certificate Authority and EFS.
- Certifications — MCP / MCSE, CCNA, VMware, Citrix, AWS, Azure.
- Microsoft SQL Server (2012 and above) — installation, configuration, administration, backup, recovery, and maintenance.
The NTR-x PSE has the following core duties:
- Install, integrate, and configure NiCE NTR-x recording solution remotely, following defined methodology, enterprise standards, system requirements, and customer-specific needs.
- Develop and configure software features in line with design specifications and customer requirements; ensure all components of the technical architecture are properly integrated and implemented.
- Plan and execute unit, functional and system testing; support client UAT, data validation and solution verification activities.
- Assist customers and their vendors with configuration requirements for all NiCE integration points in the customer environment.
- Provide technical expertise across the NiCE product suite — solution design, technical support, quality assurance, and application overview — throughout every project stage.
- Report and escalate implementation issues appropriately; engage Support, R&D and management for higher-tier assistance when required.
- Maintain regular, proactive communication with customers and management on progress, risks, and technical updates.
- Support after-hours, weekend, client-site, and cross-time-zone activities as required by project demands.
- Communicate customer technical feedback to R&D and Product Support to drive product enhancements and fixes.
Senior Professional Services Engineer (NTRX)- R System · Diverse Lynx India