Senior Product Manager

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel àcareers@ontariohealth.ca. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please emailcareers@ontariohealth.ca. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care. 

What Ontario Health offers:   

At Ontario Health, your growth and well-being aren’t just supported—they’re celebrated every step of the way. Here, you have the opportunity to make a meaningful impact while shaping a fulfilling and sustainable career. Based on your role, you may receive:

• Comprehensive health coverage from day one, with fully paid medical, dental, and vision benefits to support you and your family’s health
• Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being
• A premium defined benefit pension plan, ensuring long-term financial security
• Competitive vacation entitlement that encourages time to rest and recharge
• Three personal days and two float days annually, providing added flexibility to support work-life balance, in addition to vacation days
• Ongoing learning and career development opportunities designed to help you grow, advance, and thrive in your profession
• A collaborative, values-driven workplace where integrity, care, humility, inspiration, and tenacity shape everything we do
• Opportunities to participate in Communities of Inclusion, fostering belonging, equity, and the sharing of diverse perspectives across our team

Want to make a difference in your career?  Consider this opportunity. 

The Senior Product Manager provides strategic leadership for the planning, development, and delivery of digital health products. The role is responsible for defining product vision and roadmaps, managing product backlogs, understanding user and stakeholder needs, and translating business requirements into solutions that deliver meaningful value.

Working closely with Software Development, Quality Assurance, DevOps, Experience Design, and cross-functional teams, the Senior Product Manager leads products through the agile software development lifecycle and helps deliver high-quality virtual care solutions.

As a product and domain expert, the Senior Product Manager champions continuous improvement, advances product management and agile practices, identifies opportunities across product portfolios, and helps teams remain aligned on product vision, priorities, and outcomes.

The Senior Product Manager will lead the Notification and Secure Mail Service (NaSM) product. NaSM serves as an email, SMS, and document storage service for cancer screening campaigns run by Cancer Care Ontario for all Ontarians. Additionally, this role will support the expansion of EMR/HIS integrations with existing virtual care products.

Key Responsibilities

• Develop and own product strategy, vision, roadmaps, backlogs, and release priorities in collaboration with cross-functional teams.
• Translate product vision, business objectives, user needs, and high-level requirements into clear functional requirements, user stories, and acceptance criteria.
• Create, prioritize, and continuously manage the product backlog based on customer needs, organizational priorities, industry trends, and dependencies across product portfolios.
• Lead user research and stakeholder engagement to identify, understand, and validate customer needs and inform product decisions.
• Apply a range of requirements elicitation techniques, including interviews, workshops, surveys, process analysis, use cases, scenarios, storyboards, and competitive product analysis.
• Lead requirements analysis and verification to ensure requirements are complete, consistent, feasible, understandable, unambiguous, and testable.
• Identify and document non-functional requirements, including security, privacy, legal, operational, and maintainability requirements.
• Lead sprint planning and work closely with Software Development, Quality Assurance, DevOps, and Experience Design teams throughout the agile development lifecycle.
• Partner with cross-functional teams to deliver intuitive user experiences and ensure the quality of products and services delivered to customers.
• Conduct stakeholder and impact analysis and develop communication approaches that support awareness, alignment, and adoption of product releases.
• Identify dependencies, risks, bottlenecks, and blockers across short- and long-term product roadmaps and collaborate across teams and divisions to address them.
• Identify product synergies and opportunities to connect products and capabilities across Ontario Health to better address client and system needs.
• Recommend new product features and enhancements that improve user experience, operations, and product maintainability.
• Champion continuous improvement in product management and agile practices across product teams, identifying opportunities to improve product delivery and lead time.
• Maintain deep expertise in the assigned product and business domain, including an understanding of product architecture, industry developments, and stakeholder needs.
• Build strong relationships with internal and external stakeholders, including government organizations, and share product and domain knowledge across teams.
• Provide mentorship, guidance, and product management expertise to colleagues and cross-functional teams.
• Foster effective team collaboration by maintaining open communication, seeking feedback, and helping teams navigate challenges and change.
• Work independently with minimal supervision, exercising sound judgment and escalating decisions with broader organizational implications when appropriate.
• Lead and contribute to complex product decisions that may have significant impacts across the organization, requiring innovative and sustainable solutions.

Qualifications

Education and Experience

• Bachelor’s degree in Business, Health-related fields, Engineering, Computer Science, or related discipline, or equivalent experience.
• 7–10 years of experience with formal requirements elicitation and analysis techniques.
• 7–10 years of experience in a software development environment in an agile environment.
• 7–10 years of experience owning and managing product backlog and releases in a matrixed environment.
• Certified Scrum Product Owner and Scrum Master designation is an asset.
• Ability to apply specific agile practices to certain scenarios, demonstrating Agile Mastery.
• Excellent knowledge of documentation tools such as Confluence Wiki or similar tools.
• Excellent knowledge of JIRA or similar issue and bug tracking tools.
• Excellent knowledge of project delivery practices in a matrix environment.
• Excellent knowledge of process mapping techniques and the Software Development Life Cycle (SDLC).
• Experience with healthcare integration projects is considered an asset.
• Knowledge of user-centric design and innovation.
• Ability to manage simultaneous projects from initiation through completion.
• Expert knowledge of the business domain specific to the product area, with strong knowledge of related product and business domains.

Key Competencies

• Strong product management capabilities, including product strategy, roadmap development, backlog management, requirements definition, prioritization, and agile product delivery.
• Strong analytical and problem-solving skills, with the ability to identify opportunities for improvement, anticipate delivery risks and bottlenecks, and develop practical solutions.
• Strong user research and business analysis skills, including requirements elicitation, stakeholder analysis, process mapping, and validation of customer needs.
• Excellent verbal and written communication skills, with the ability to facilitate discussions, articulate requirements, influence stakeholders, and communicate complex information clearly.
• Strong interpersonal, facilitation, fact-finding, and interviewing skills with the ability to build effective relationships across teams and stakeholder groups.
• Excellent organizational and prioritization skills, with the ability to manage multiple initiatives and adapt quickly to changing organizational and product priorities.
• Ability to understand and apply new concepts, practices, and technologies within a complex digital health environment.
• Strong collaboration skills and the ability to work effectively across Product Management, Software Development, Quality Assurance, DevOps, Experience Design, and other organizational teams.
• Ability to exercise sound judgment and make complex decisions that may have significant impact on products, stakeholders, service delivery, and the broader organization.

Location: Ontario Health (OH) welcomes applications from candidates across Ontario. Please note that this role follows an in-office work model, requiring employees to work from a designated, approved Ontario Health location.

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All applicants must be a resident of Ontario to be considered for roles at Ontario Health.  

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black andracialized groups; 2SLGBTQIA+ communities; trans and nonbinaryindividuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please emailcareers@ontariohealth.ca and a member of the team will connect with you within 48 hours.