MD
Senior Principal Consultant / APS Lead — Managed File Transfer (MFT) Administrator — IBM Sterling Connect:Direct and Axway SecureTransport
Macpower Digital Assets Edge Private Limited
🇨🇦 Canada
On-site
Staff / Principal
5 days ago
- Change Management
- Disaster Recovery
- ITIL
- Python
5 days ago
- Purpose: Manage and support IBM Sterling Connect:Direct, Axway Transfer CFT, and Axway SecureTransport administration.
- Incidents: Handle escalated incidents and perform root cause analysis for Incident Reports.
- Products: Configure, implement, and support at least two of IBM Sterling Connect:Direct, Axway Transfer CFT, and Axway SecureTransport.
- Requirements Translation: Understand business requirements and design appropriate solutions.
- Quality: Ensure quality standards are met for each release.
- Vendors: Work with external partners and vendors to resolve issues or implement new flows.
- RCA: Perform root cause analysis for P1, P2, P3, and P4 incidents and for proactive needs.
- ITSM: Follow incident, problem, and change management policies and procedures.
- Service Levels: Meet service level and quality expectations.
- Education: Bachelor's or Master's in Computer Science, IT, Systems Engineering, or related field.
- Architecture: Knowledge of product architecture.
- Hands-on: Installation, configuration, and disaster recovery for at least two of Connect:Direct, Axway Transfer CFT, and SecureTransport.
- Maintenance: Experience with patching and migrations.
- Support Level: L3 support experience for the listed products.
- Troubleshooting: Strong troubleshooting and analytical skills.
- Communication: Excellent verbal and written communication skills.
- Work Style: High energy, results-driven, and strong interpersonal skills.
- Independence: Able to work with minimal supervision.
- Domain: Capital Markets domain knowledge.
- ITIL: Knowledge of ITIL and integration across incident, problem, and change management.
- Tools: Familiarity with Control-M, IBM MQSeries, and NetBackup.
- Scripting: Shell and Python scripting proficiency.
- SLAs and KPIs: Meet production support SLAs and KPIs.
- Stability: Drive improvements and optimizations to stabilize the environment.
- Location: Montreal, QC.
- Schedule: Open to early morning or late morning shifts.
- Growth: Eager to learn new technology and domain skills.
- Mindset: Energetic and passionate about business results and personal growth.
Senior Principal Consultant / APS Lead — Managed File Transfer (MFT) Administrator — IBM Sterling Connect:Direct and Axway SecureTransport · Macpower Digital Assets Edge Private Limited