Senior Practice Assistant - Surgery Scheduling

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Qualifications

What You'll Do

• Coordinate and schedule thoracic surgical procedures, pre-operative testing, and post-operative appointments
• Obtain insurance authorizations, referrals, and required documentation for surgical care
• Serve as a key point of contact for patients and families, providing guidance and support throughout the surgical journey
• Manage physician schedules, maintain patient records, and support day-to-day practice operations
• Utilize Epic, Patient Gateway, and other electronic systems to coordinate care and maintain accurate information
• Partner with physicians, nurses, administrative staff, and external providers to ensure seamless care coordination
• Support billing, financial, and insurance-related processes associated with surgical services

What You'll Bring

• Previous experience in a medical office, specialty practice, or healthcare setting
• Strong surgical scheduling experience and the ability to manage multiple priorities in a busy practice
• Knowledge of insurance authorization, referral, and patient registration processes
• Excellent organizational, communication, and customer service skills
• Ability to work independently while maintaining accuracy, professionalism, and confidentiality
• Experience with Epic or similar electronic medical record systems preferred

What You'll Bring

• High school diploma or GED required; additional education, secretarial certification, or relevant administrative training preferred. Equivalent combinations of education and experience will be considered.
• 3-5 years of administrative, medical office, or healthcare support experience required.
• Previous experience withsurgical scheduling, insurance authorizations, referrals, or specialty practice operations strongly preferred.
• Experience supporting physicians or providers in a fast-paced clinical environment preferred.

Skills & Competencies

• Advanced proficiency with Microsoft Office applications, electronic scheduling systems, databases, email, and spreadsheets; experience withEpic, including OpTime, and Patient Gateway preferred.
• Strong understanding of healthcare operations, medical terminology, insurance authorization processes, managed care, and patient financial services.
• Exceptional organizational skills with the ability to manage multiple priorities, deadlines, and complex scheduling needs with accuracy and attention to detail.
• Excellent interpersonal, communication, and customer service skills, with a patient-centered approach and the ability to build effective relationships across multidisciplinary teams.
• Ability to work independently, exercise sound judgment, maintain confidentiality, and resolve issues in a professional manner.
• Demonstrated ability to coordinate complex surgical cases while ensuring a seamless experience for patients, families, physicians, and clinical staff.
• Knowledge of applicable healthcare regulations, including HIPAA, Joint Commission standards, and hospital policies and procedures.
• Commitment to providing high-quality service and contributing to a collaborative, team-oriented environment.

Additional Job Details (if applicable)

Remote Type

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EEO Statement:

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.