Senior Platform Support Analyst

Job Description:

Key responsibilities:

• Delivers Global application services to the business within agreed SLAs
• Contributes to the delivery and implementation of operational projects to support the business
• Contributes to the pro-active continuous improvements to ensure performance, scalability, capacity, security, supportability and maintainability is maintained for all supported applications and systems
• Ensures Service support documentation (processes, procedures, service catalogue information, operational documentation) is created and maintained for all supported applications
• Follows the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards

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