Senior Operations Manager

Job Summary

We are seeking a highly experiencedSenior Operations Manager with15+ years of experience in the staffing and recruitment industry. The ideal candidate will possess deep expertise in both the US and Indian recruitment markets and have a proven track record of leading large recruitment teams, managing operations, and driving business performance.

This role will be responsible for overseeing the India operations, leading recruitment managers and their teams, optimizing operational efficiency, implementing best practices, and ensuring seamless collaboration between the India and US offices.

Key Responsibilities

• Lead and oversee the day-to-day operations of the India recruitment office.
• Manage, mentor, and develop recruitment managers, team leads, and recruiting teams across multiple business units.
• Drive recruitment delivery, operational excellence, and overall business performance.
• Develop and implement recruitment strategies, operational processes, SOPs, and best practices.
• Establish and monitor KPIs, SLAs, productivity metrics, and quality standards.
• Ensure timely delivery against client requirements while maintaining high service quality.
• Hire, train, coach, and develop recruiters and team managers to build high-performing teams.
• Monitor team performance, identify improvement opportunities, and implement corrective action plans.
• Collaborate with leadership teams across India and the US to ensure alignment on business objectives and operational priorities.
• Oversee workforce planning, resource allocation, capacity management, and operational reporting.
• Drive process improvement initiatives to increase efficiency, productivity, and profitability.
• Ensure compliance with company policies, client requirements, and industry best practices.
• Prepare and present operational reports, performance dashboards, forecasts, and business reviews to senior leadership.

Required Qualifications

• 15+ years of experience in staffing, recruitment, or workforce solutions.
• 7+ years of experience in recruitment operations, delivery management, or staffing leadership.
• Extensive experience inUS Staffing with a strong understanding of the Indian recruitment market.
• Proven experience managing multiple recruitment teams, team managers, and large-scale delivery operations.
• Strong knowledge of recruitment metrics, workforce planning, operational management, and process optimization.
• Experience working with ATS, CRM, VMS/MSP platforms, and recruitment technologies.
• Exceptional leadership, communication, stakeholder management, and decision-making skills.
• Bachelor's degree required; MBA or equivalent postgraduate qualification is preferred.

Preferred Qualifications

• Experience leading operations within a US staffing or IT staffing organization.
• Demonstrated ability to scale recruitment operations and build high-performing teams.
• Experience driving organizational transformation and operational excellence initiatives.
• Strong commercial acumen with the ability to balance client satisfaction, team performance, and business growth.

What We're Looking For

We are looking for a strategic and results-driven leader who can take ownership of our India operations, build and develop high-performing teams, strengthen collaboration across global offices, and drive operational excellence. The ideal candidate is a proactive problem-solver with exceptional people management skills and a passion for building scalable recruitment operations