Senior On-Site Service Specialist.Managed Services Onsite

On-Site Services Specialist
Contract Duration: 11/2/2026 – 11/6/2026
Seattle, WA (onsite)
M-F (8:00 AM - 5:00 PM)

Overview

Provides operational support in one or more areas, including high-volume copying, document imaging, mail management, shipping and receiving, copier maintenance and repair, bindery, quality control, file services, housekeeping, and building support. Operates high-volume equipment and related software and generates digital reports for printing, imaging, and mail systems.

Responsibilities

• Operate high-volume duplicating equipment, perform copying tasks, and complete binding and finishing work.

• Operate high-volume document imaging systems, document image handling software, and mail management systems.

• Use MS Office and email systems to open, send, and retrieve files; open, save, and transfer PC files according to established protocols.

• Access document management systems using established procedures.

• Inspect convenience copiers daily for proper operation and quality, clear paper jams, and report specific problems to technicians.

• Maintain management reports, supply inventories, billing logs, daily meter readings, and service logs.

• Distribute office supplies, fax transmissions, and mail to personnel or designated locations.

• Calculate charges for completed jobs and maintain billing records.

• Respond to customer questions regarding job status and feasibility and coordinate required service calls.

• Deliver completed jobs to designated customer locations within and outside the site.

• Maintain copier areas in a clean, organized, and well-stocked condition.

• Perform shipping and receiving duties and other material-handling tasks.

• Perform filing duties, including purging and archiving old documents, as requested.

• Set up meeting and conference rooms and perform building occupant moves within assigned facilities, as required.

• Perform re-lamping, light maintenance, occasional cleaning, and other assigned building support duties.

• Operate shrink-wrap machines, paper cutters, hole drillers, bindery equipment, joggers, tape machines, stackers, electric staplers, scales, copiers, calculators, fax machines, postage meters, and PCs as required.

• May travel between customer buildings.

• Work periodic overtime, including nights and weekends, and respond to off-hour emergencies as required.

• Perform other duties as assigned.

Requirements

Education, Experience, and Certifications

• High school diploma or GED and 1–2 years of experience, or equivalent experience in a related field.

• Related copying experience preferred.

• Valid driver's license and minimum auto insurance coverage may be required according to applicable policy.

Knowledge, Skills, and Abilities

• Excellent customer service skills.

• Good PC and organizational skills, with the ability to prioritize tasks.

• Mathematical and filing skills.

• Ability to operate office machines and technical equipment.

• Ability to interpret, comprehend, and apply complex materials, data, and instructions and prepare, provide, and convey varied information.

Working Conditions, Mental, and Physical Demands

• Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise.

• Work assignments vary and require handling diverse materials, data, and instructions.

• Requires physical effort, including prolonged standing, walking, bending, reaching, stretching, climbing, or similar activities.

• Ability to lift or move items weighing up to 50–55 lbs. and push or pull wheeled machines weighing up to 700 lbs. when moving them for repairs.

• Walking between buildings may be necessary.

• Requires moderate dexterity and regular use of a calculator, keyboard, hand tools, and eye-hand coordination.