IL
Senior Network Infrastructure Engineer / Network Lead
ICONMA, LLC
🇺🇸 United States
Remote
Staff / Principal
4 days ago
- CMS
- Load Balancing
- Incident Management
- ServiceNow
- Configuration Management
- DNS
- TCP/IP
4 days ago
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Responsibilities:
- Performs device configurations, internal operating system upgrades and software upgrades and deploys network devices including routers, switches, load balancers and firewalls.
- Follows documented network services processes and procedures – identifies gaps in processes or documentation and suggests improvements.
- Monitors, responds and provides resolution for all network problem and incident tickets.
- Utilizing case management system (CMS), documents status updates and problem resolutions.
- Performs customer service duties and responds to customer requests as defined by management.
- Responds to customer requests as defined by management completing assignments in a timely manner with an acceptable level of quality.
- Troubleshoots network problems and recommends corrective procedures; assists with troubleshooting circuit equipment and all other network issues.
- Prepares activity reports as requested by management.
- Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management.
- Maintains network services documentation related to work area.
- Completes network change requests in accordance with service level agreements.
- Maintains network lab and equipment inventory.
- Other related duties assigned as needed.
Requirements:
- Network Infrastructure Engineering (Routing, Switching, Load Balancing, LAN/WAN)
- Network Operations & Troubleshooting (Incident Management, Root Cause Analysis, Network Monitoring)
- Network Change & Service Management (ServiceNow, Documentation, Configuration Management)
- Bachelor’s degree in technical discipline or related field or the equivalent combination of education, training, or work experience.
- Communicates ideas both verbally and in written form in a clear, concise and professional manner
- Knowledge of network technologies, i.e., routers, switches, load balancers, firewalls, network and routing protocols, DNS
- Knowledge of basic IT technologies, i.e., operating systems, network devices, software development and architecture
- Requires knowledge of basic office tools
- Ability to understand and apply technical concepts
- Team skills, including the ability to establish and maintain effective working relationships
- Flexibility, versatility, dependability
- Advanced professional role requiring extensive skill and proficiency – answers and responds to complex network related questions and inquiries via telephone and electronic messaging systems utilizing established procedures.
- Works independently with only administrative supervision on highly complex projects with extensive latitude for independent judgment.
- Expected to mentor others on staff and is a role model for rest of team.
- Effectively communicates with all levels of technical and non-technical personnel.
- Ability to provide communication on issues or complex information to a wide audience based on knowledge.
- Participates in strategic planning and direction.
- Develops, documents and implements standards, guidelines, direction and education on process/procedures for staff.
- Assigned to highly visible, sensitive and critical systems.
- Requires an extensive knowledge of TCP/IP networks including layer two and layer three switching, network based server load balancing, routing protocols, and LAN/WAN technologies.
- Typically requires seven to ten years of experience performing hands on network services infrastructure
- 10.00 Years of Experience
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Senior Network Infrastructure Engineer / Network Lead · ICONMA, LLC