Senior Membership and Individual Support Manager

Qualifications

• Design and implement effective strategies and tactics to meet or exceed annual fundraising targets set for the membership and individual support program through multi-channel fundraising efforts to acquire, renew, steward, and upgrade.
• Plan and supervise multiple membership appeals and renewal drives annually (in concert with the Marketing Department) as well as manage the end to end for acknowledgements, follow-ups, and benefit fulfillment.
• Research and track best practices and recommend new approaches and tactics for Membership and Individual Giving based on analysis. 
• Develop and maintain strategies, tactics, and calendars for appeals, working closely with Marketing colleagues to facilitate a comprehensive plan that aligns with ticket sales,
  community engagement opportunities, The School and other components of the wide spectrum of Jacob’s Pillow’s programs.
• Focus on identifying successful audiences, techniques, and messages to maximize upgrading efforts, capitalize on the membership file capacity, and increase the overall productivity.
• Develop income and expense projections and manage the forecast carefully throughout the year; provide regular written reports and commentary to management.
• Manage a portfolio of circa 250 prospects and current donors, maintaining frequent personalized contact.
• Qualify, cultivate, and solicit donors for funding to meet the Pillow’s individual support priorities and fundraising goals.
• Collaborate with the Donor Relations and Special Events Manager to plan and deliver receptions and events for relevant donors. 
• Oversee and regularly evaluate member services and refresh copy and design of membership collateral, including brochures, acknowledgments, response language for member FAQs, internal systems and policies related to the fulfillment of member benefits, and customer service for members. 
• Embody and uphold the Pillow’s clear and stated goals in inclusion, diversity, equity, and access.
• As needed, provide support to involve the Executive & Artistic Director of Jacob’s Pillow, Chief Philanthropy Officer, Individual Support Director, other key staff members, and volunteer leadership in developing prospect relationships.
• Produce briefing materials and post-visit follow-up communications.
• Meet budgetary and planning goals for visits, solicitations, events, and closing gifts.
• Promptly record meetings and essential information in the database and manage prospects and gifts.
• Report on activity metrics, levels, and income to measure progress with the partnership of the Philanthropy Operations Manager and the Membership and Individual Support Coordinator. 

• At least five years of fundraising experience and a track record of success in envisioning, managing, and sustaining Membership and individual support programs, cultivating donor relationships, and closing gifts.
• A passion for dance.
• Experience working in non-profit organizations.
• Bachelor’s degree or equivalent academic experience.
• Proven experience in donor event planning and delivery. 
• Excellent verbal and written communication skills.
• Great interpersonal skills; genuine interest in people, authentic curiosity.

• Experience working in Performing Arts organizations and/or dance-focused.
• Competency working in CRM systems; experience with Tessitura is a plus.

• Must be self-motivated with a passion for meeting and exceeding goals.
• Strong strategic and tactical thinker and planner.
• Demonstrated ability to engage in collaborative problem-solving with prospects and colleagues; highly organized in portfolio and time management.
• Must be able to establish and maintain excellent rapport with donor constituents and colleagues.
• Able to operate both independently and as an active participant in team-based strategies.
• Ability to exercise sound judgment, diplomacy, confidentiality, and to exhibit a mature, professional, and positive approach at all times.
• Versatile in standard office computer skills and a love for spreadsheets. 

• Pushing, pulling, or lifting objects 25-50 lbs alone or with assistance 
• Working outside in inclement weather and wooded areas
• Extended periods of standing and sitting
• Working nights and weekends
• Working in shared office spaces at a stationary desk 

• Evaluate results of the first year launch of new Membership program and develop strategies for driving its success moving forward
• Develop strategies to reduce churn at entry Membership levels and to expand Membership to new audiences by leveraging Festival announcements in Q1 2027
• Evaluate monthly and yearly Membership communications and develop a solicitation and stewardship communications plan that optimizes philanthropic impact and donor engagement

1. Apply: Interested individuals are encouraged to send a cover letter, resume, and references by submitting an application using the “Apply” buttons below. Video and/or audio applications are welcome (though not required) in addition to written expressions of interest.
2. Interview:Pre-Screening on Zoom, Hiring Manager Interview on Zoom, In-Person Interview with Panel, Hiring Manager, and Tour of Grounds.
3. Supplemental Materials: A writing sample, spreadsheet example,  or other relevant materials may be requested from candidates should they be a top candidate.