IL
Senior Manager – Wrike
ICONMA, LLC
🇺🇸 United States
Remote
Manager or above
1 month ago
$78.04 – $105.58 / hour
- Wrike
- Outlook
- MCP
- Asana
- Workfront
1 month ago
Responsibilities:
- Governance:
- Configure and maintain Wrike account settings, including account-level templates, custom fields, custom item types, and user groups. Drive resolution of governance issues.
- Develop and implement best practices for Wrike usage across the organization.
- Lead the Wrike Governance Council: a team of Admins with bi-Monthly calls, creating a supportive center of excellence environment to discuss new features, updates and governance issues.
- License Management:
- Assign new licenses, manage user permissions, license types, and user groups.
- Offboard departing team members by deactivating accounts
- Maintain license group dashboard
- Lead a quarterly license audit with the Wrike Governance Council / Team Admins to identify users who can be downgraded or no longer need a license
- Team Onboarding And User Enablement:
- Support new team admins with designing and optimizing their workspaces, developing dashboards, reports, custom item types, request forms, etc. to fit the teams’ needs
- Provide training and support to new teams and new users
- Analyze team workflows and identify opportunities to improve efficiency within Wrike
- Troubleshoot basic Wrike user issues and answer questions regarding functionality
- Work with team leads and Wrike to bring and share best practices and customer success opportunities
- Enabling New Capabilities / Technology:
- Support new technology integrations and roll-outs, including Teams/Outlook integration user training, Wrike MCP Server implementation
- Stay up-to-date on the latest Wrike features and updates, recommending and implementing those that benefit the team.
- Collaborate with the IT team to resolve any complex technical problems.
Requirements:
- Minimum 3 years of experience managing Wrike or another enterprise platform (Wrike/Asana/Workfront Certification is a plus).
- Wrike power user and/or consulting experience
- Strong understanding of project management methodologies and best practices.
- Excellent organizational skills with a keen eye for detail.
- Proven ability to manage multiple tasks simultaneously and prioritize effectively.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with various teams.
- Proficiency in using web-based applications and software.
- Problem-solving skills and the ability to find solutions independently
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Senior Manager – Wrike · ICONMA, LLC